MIWAY BLINK - INCOMPENENT WORKERS WHO ARE NOT FORTHCOMING ABOUT EVERYTHING

I recently had a motor vehicle accident on my way to work. It took them about 1 and a half hours to get a reference number for the tow truck to remove my vehicle and tell us where the vehicle is going. I was also told it goes to their preferred Depot and I have no say where I want it to go. A few days later I received confirmation that my vehicle was inspected and panel beaters are ready to start. Firstly the inspection that was done was visual and not in detail so there could be more wrong with the vehicle. I then asked if I could get my panel beater to do the job and was advised I have to sign a disclaimer accepting the quote Miway did (even through a proper inspection was not done) which I was not happy about. I was then told my panel beater can go to see the vehicle and do their own inspection and quote and send it through to Miway to approve which I have kept screen shots of on watsapp. Today I was asked when am I collecting my vehicle which is not drivable at all because I apparently want to tow it at my own cost to my panel beater. I was also told that this specific shop where my car is does not allow other panel beaters to enter and do inspections.Im upset that the person I have been dealing with has not been honest and upfront with me on how everything works. I made all these plans with my panel beater which I now have to cancell becasue I was not advsied on everything. Why must I pay for it to be towed when I have insurance for this? I have a right to choose where my vehicle is fixed which should not be at my own expense.

My advise to anyone wanting to get insurance with Miway Blink, dont because its not worth the hassle. Also you need to read between the lines with them!