Lack of Proper Service

I was in an accident mid July 2024. The accident was not my fault yet I had to pay my excess and as explained this will be paid to me once they get the funds from the 3rd party. I feel like no effort has been put in about this at all. Im getting the same reason that I got in September. Blink is quick in deducting monthly fees and all but I dont understand why I need to wait so long - pay back my excess, and chase after the third party. The effor in this claim is so minimal, it might be best to start looking elsewhere, as cheap rates is not everything, so is a proper service which Im not getting alot of.