I regret ever joining their insurance

I would not recommend them to anyone,their claims department don’t answer emails when you ask about updates.They will never call you ,instead they just want to use WhatsApp to communicate important issues and still not understand what you asking them.They never cared where my car was from the beginning and they still sent authorization to the wrong panel when initially in my emails I had told them where the car was.I don’t know how the car was assessed for damages because the assessor did not include all parts to be replaced.The year is going to end and still not feedback from the claims team as to whether the assessor was made aware of the shortage of parts to be approved.Im not sure if I will even get my car at this rate and I need it back.They’ve added more to my anxiety and stress.I would advise people not to join their insurance because they don’t care and they will never respond to any of your emails.The only thing you’ll get is just heartache and stress.