I Believe I made a mistake

I think I made a mistake with this insurer. Just an update on my previous review. On the 7th of June 2023 I requested the sales call recording, which they pride themselves on "it'll be made available to you upon request", I was told it'll take 72 hours, never received it. I followed up on the 21st, I was told it'll take 48 hours, that was not the case. Today I follow up again. The person I talked to on the 21st, was the same person; Kelebogile Mpoko. This morning she told me she has requested for the recording to be sent urgently as I had made her aware that this is my 3rd time requesting the call. I theb asked for any feedback during the day, which she told me she would provide by close of business. Come close of business, no feedback from Kelebogile. Clearly an indication of a blatant lie. Now just before this review, another agent by the name of Sebabatso Fekefeke tells me all about thei technical jargon which I did not understand, basically telling me that is the reason why I have not received the requested recording. How convenient right, as I have been waiting for it for almost a month 🚮