Horrible service received from MiWay Blink

I joined MiWay Blink because of its low premiums compared to the insurance I had.

I recently or should I say, still have a disappointing experience with MiWay Blink that I feel compelled to share.

I was involved in a car accident and I lodged a claim with them, at the beginning of March 2025. They have requested for me to post documents. I have done all that was requested of me, even today, they give me the run around saying there are still documents outstanding. I have have sent them emails, WhatsApp messages without any one giving me a clear answer on what's happening with my claim. The response I get is that "we are still waiting for a particular documents". The frustrating part is that I can't get hold of the MiWay Blink telephonically, but only through WhatsApp and emails, with delayed responses or no responses until I do a follow up.

I would like my claim to be processed since I've submitted all the relevant and requested documentation and not skipped a payment since I joined the company. MiWay Blink is still deducting their premiums even though they are very slow on keeping their end of the bargain.

As a result, I was left feeling frustrated and had to spend extra time/money to address the issue myself.

I hope MiWay Blink takes this feedback into consideration to improve their customer service in the future.