Horrible service

I’ve been a loyal client since 2022. The first time I submit a claim I’m given stories. I’ve been begging them for a rental car ( which I paid a premium for) and to date they have not asked Avis to give me the car. The whole claims experience has been appauling, I followed up AGAIN with them this morning and they blamed Avis for the delayed response… I know it’s a lie, they’ve been giving me bad service for the past 2 weeks. I’m in the process of shopping for insurance with another company because this is not it. I was warned about them but I ignored the bad reviews from friends and colleagues.