Driving damaged car instead of towing

Had an accident on the 1st of December 2023 and MiWay Blink towed the car to Nu Wagon Autobody. In January upon realising that Nu Wagon Autobody is not the authorised panelbeaters, MiWay Blink was now supposed to move the car from Nu Wagon Autobody to VDS Autobody. However, when the car was getting moved on the 25th of January 2024, they did not tow the car to VDS Autobody instead the car was driven. The tracker even shows that the car was driven. Upon request of proof from the towing company to show that the car was towed or driven, none was given and that they only have pictures of the car before it was moved to VDS Autobody. Made multiple attempts to Prudence Komape from MiWay Blink to find out and understand how this happened but she ignores the issue and does not want to address it. I need answers on why was a damaged car driven between panelbeaters instead of being towed as per agreement.