Complaint is 5 months old and counting...

This is an update on my complaint to Miwayblink regarding their panelbeaters who scratched my bonnet. After more than four follow up emails that were ignored i eventually posted on hellopeter and got a call from Palesa in less that 3 hours.Interesting. She assured me that the panelbeater would rectify the issue asap.... I requested two things 1. I don't want to deal with a specific person from the panelbeaters as I had a bad experience with her last year... 2. All communication should be via email and not via phone because I want to keep a trail. Surprisingly, a few days later the same lady ( whom I didn't want to deal with) called me to arrange a date for me to bring in my car. Prudence Komape from Miway had emailed me prior, promising to track the repair process as soon as i selected a date. I responded to her email reminding her that I cannot deal with those guys on the phone because they lie and I also asked questions regarding the process on the 2nd of April and she did what Miwayblink does best...ignore emails. I included her in an email on the 5th of April again and she didnt respond to that one either so I went ahead and gave the panel beater a date, met up with the manager on Tuesday 9th april who appeared polite, physically assesed my car and promised to give me a date to bring it in and length of time it will take asap. He did call me later that day and said he would contact me on Thursday 11 April to finalize.

He did not contact me on Thursday, Friday, Monday or Tuesday so I sent him an email which he responded to saying they will need to keep my car for 3 days. No apology for not honouring his promise.. I responded immediately asking when I should being the vehicle, no response. I followed up yesterday 17th April, no response. Today 18 April, still no response. It seems Miway and their friends have one thing in common, ignoring emails.

Consider this a new complaint: i don't want to deal with this particular panelbeater anymore. Their conduct leads me to believe that my car will come back worse that it is. Ive taken enough abuse yet the scratches were caused by yourselves collectively. I will be waiting for an email stating the address of the new company you are referring me to and the date I should take my car in. I will not make any telephonic arrangements with yourselves. Fyi..Good customer service means being involved in a customer complaint until the case is closed.