Claims Process Nightmare

Not sure what to say regarding my experience with Blink by MiWay.

I was in a car accident on 4 April 2025, Friday, after work. The tow truck service was absolutely amazing and assisted me swiftly and efficiently. But my car was seriously damaged. From both sides, front and back, as I was in between the car that bumped into me from the back at high speed and I bumped the car in front of me.

My car was seriously damaged as I could see that the axis / chassis had been bent due to the impact from the back and some parts have been moved under the bumper from the center to the left back wheel.

That was just my point of view and mentioned this to Blink by MiWay a couple of times. And I also insisted that they don't only view the photos for assessment, but also do a proper assessment with an assessor present.

The claims process via the app was a breeze, but the little to no communication from Blink by MiWay is a bit frustrating and annoying. I had to constantly sent Whatsapp messages or emails to receive feedback.

I was contacted by the accessor of my car on the 10th of April 2025, Thursday afternoon, and the assessor advised and said my car is a possible write off and he would sent his report through to my insurance as he noticed that my car is leaking oil and that possibly meant that my car's engine might be damaged because of the impact of the accident. I agreed with him and was patiently waiting for the feedback from my insurance.

I emailed and Whatsapped on Thursday and yesterday regarding the claim and feedback and I was told they are still waiting for the feedback report.

Since then, we tried to follow up and find out what is going on exactly with a progress update or the assessor's report. They tell me one thing on the Whatsapp channel regarding they are waiting for the assessor's feedback, etc, but then on email I get a complete different explanation.

I got the following on email today BEFORE they told me they are waiting for feedback, "We have received confirmation from our assessing department that the car is not a write off and the panel beater has not loaded any additionals for the car."

My wife even contacted where my car was supposed to be and assessed, and the lady that assisted told her that they are still assessing my car as the car is still clocked out as "being assessed" and they don't have any copies of the assessor's report yet.

Can we please get correct and proper feedback regarding this as I am extremely stressed out and emotionally burnt out over this as I am not sure what is going on?

I feel this is utterly unprofessional and feel like I am not getting proper service from Blink by MiWay. This is completely unacceptable.