Cancellation process takes 72 hours working hours - So please wait 9 working days.

I sent a request via email to cancel my policy, because there is no "Cancel Policy" button on the app. MiWay Blink is suppose to compete with Pineapple and Naked, but the cancellation process is a nightmare. The next day, after not receiving any feedback (not even an acknowledgement of receipt or ticket number), I started chatting to a consultant on WhatsApp. I was then told that there is a 72 hour turnaround time and someone from retention with contact me. I asked why 72 hours, and they responded, "We need to follow a cancellation process so that it doesn't affect you in future when you claim". Not sure how I will claim if I don't have a policy?!

After 72 hours lapsed with no phone call, I asked if it had been cancelled. The agent responded and said, "No, it hasn't been cancelled". I asked why as 72 hours have now passed, and the agent responded, "We refer to working hours". I kid you not!

Where have you ever heard of this?!! This is ABSURD! I will warn everyone around me and on social media. How do you run a business like this in the year 2024?