AUTHORIZATION ERROR AND DELAYS

A consultant (Prudence Kompane) sent communication on the 7th of February that my claim has been approved. On the 20th of February I called the panel beaters (renew it Sandton) because I had not received any communication from them since. They told me they are still waiting for authorisation from the insurance. Meaning my car had been parked unattended for 13 days. The consultant acknowledged this error but only extended the car rental period with 7 days out of the 13 days that they delayed. And if I had not picked up the phone and made a follow up the car would still be unattended. Today (04/03) Renew it Sandton called me to say that the request for approval for additional damages detected is still pending and I should call MiWay because they are delaying. The rental company wants the car back. The parts aren’t even ordered yet. How am I supposed to get to work. Because of their error and negligence? I have to stress and take a bus at 5 am now to get to work but I’m paying insurance every month. This is wrong. MiWay blink did me dirty. Now the consultant isn’t replying on WhatsApp anymore.