EW
Emelia W
1 reviews | Active since Mar 2015
09 Mar 2015, 16:55
voucher refund
WE BOUGHT A DSTV DIAMOND PACKAGE FOR THE INSTALLATION OF DSTV EXPOLRA ON THE 21 DEC'14 AND PAID FOR THE INSTALLATION- VOUCHER NUMBER 56648. <br> <br> IN MARCH WE MOVED TO ANOTHER PREMISE AND WE WERE INFORMED THAT WE NEED TO PURCHASE A NEW VOUCHER AND HAD TO APY ANOTHER AMOUNT OF R16OO.OO .WHAT HAPPENED TO PAYING FOR SERVICES RENDERED AND IF NOT RENDERED A REFUND IS DUE???
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Blingstallation's replyOfficial
10 Mar 2015, 10:09Hello emelia21,
Thank you for taking my call and allowing me to address your complaint.
You are able to change the address for any voucher provided that the voucher has not been redeemed and is still in your possession.
As per our discussion; it is evident that the Call Centre Agent misunderstood you and was of the opinion that you redeemed your 1st voucher at the address which you initially booked the installation for and now required additional services to have work completed at your new home. The Call Centre Agent therefore advised you to purchase a new voucher for your new home.
You are welcome to return the 2nd Voucher you purchased to Makro for a full refund or redeem it in exchange for additional services you may require over and above the commitments of your 1st Voucher.
Please accept my sincere apology for the inconvenience you have experienced in this regard as a result of the Call Centre Agent not understanding your predicament and unique request.
Please feel free to contact us should you require further support in this regard
Kind Regards
Kaveen Jimmy
Group CEO
Thank you for taking my call and allowing me to address your complaint.
You are able to change the address for any voucher provided that the voucher has not been redeemed and is still in your possession.
As per our discussion; it is evident that the Call Centre Agent misunderstood you and was of the opinion that you redeemed your 1st voucher at the address which you initially booked the installation for and now required additional services to have work completed at your new home. The Call Centre Agent therefore advised you to purchase a new voucher for your new home.
You are welcome to return the 2nd Voucher you purchased to Makro for a full refund or redeem it in exchange for additional services you may require over and above the commitments of your 1st Voucher.
Please accept my sincere apology for the inconvenience you have experienced in this regard as a result of the Call Centre Agent not understanding your predicament and unique request.
Please feel free to contact us should you require further support in this regard
Kind Regards
Kaveen Jimmy
Group CEO
Best regards,
Blingstallation's reply10 Mar 2015, 10:09
Official
Hello emelia21,
Thank you for taking my call and allowing me to address your complaint.
You are able to change the address for any voucher provided that the voucher has not been redeemed and is still in your possession.
As per our discussion; it is evident that the Call Centre Agent misunderstood you and was of the opinion that you redeemed your 1st voucher at the address which you initially booked the installation for and now required additional services to have work completed at your new home. The Call Centre Agent therefore advised you to purchase a new voucher for your new home.
You are welcome to return the 2nd Voucher you purchased to Makro for a full refund or redeem it in exchange for additional services you may require over and above the commitments of your 1st Voucher.
Please accept my sincere apology for the inconvenience you have experienced in this regard as a result of the Call Centre Agent not understanding your predicament and unique request.
Please feel free to contact us should you require further support in this regard
Kind Regards
Kaveen Jimmy
Group CEO
Thank you for taking my call and allowing me to address your complaint.
You are able to change the address for any voucher provided that the voucher has not been redeemed and is still in your possession.
As per our discussion; it is evident that the Call Centre Agent misunderstood you and was of the opinion that you redeemed your 1st voucher at the address which you initially booked the installation for and now required additional services to have work completed at your new home. The Call Centre Agent therefore advised you to purchase a new voucher for your new home.
You are welcome to return the 2nd Voucher you purchased to Makro for a full refund or redeem it in exchange for additional services you may require over and above the commitments of your 1st Voucher.
Please accept my sincere apology for the inconvenience you have experienced in this regard as a result of the Call Centre Agent not understanding your predicament and unique request.
Please feel free to contact us should you require further support in this regard
Kind Regards
Kaveen Jimmy
Group CEO
Best regards,