1 reviews | Active since Apr 2015
VERY POOR INSTALLATION
The installation was done by Blininstallation of my xplora with extra view on Monday 12 October 2015. Monday afternoon my extra view decoder do not scan the channels , i thought it was my decoder,and because Bling installation charge a call out fee of R450 so i went to DSTV and change the decoder. The problem was still there so i did eliminate the one problem the only other problem must be the installation right. When the technician of Bling arrived he said he can see where is the problem i have the wire in RF PORT. <br> <br> Ok so may be it, he put it in the correct port but it is still not working. Then he came to me and said the LNB is fried because i put the wire in the wrong input, and after while he said to me somebody tampperd with the LMB wires as well, because they are in the wrong inputs as well. Nobody touched that LMB, and that is why that LMB was fried. This is the way Blingins intallation get out off there so called 1 year guarantee just blame the customer for tampering!! I have to pay for a new LMB AND CALL OUT FEE OF R1150. My question is why would i go and tamper with the installation i know i have a 1 year guarantee on installation, it is one thing to chance a decoder
Thank you for raising your complaint to our attention;
Our records confirm that you refused to pay the call out fee to connect and configure your new decoder. This was disputed by you before the Technician conducted further assessment on your installation which proved that your new decoder was installed incorrectly.
The 1 Year Warranty from BlingStallation does not cover your decoder as this was not sold or supp**** to you from BlingStallation. The 1 Year Warranty from covers you for all workmanship and material supp**** from BlingStallation provided that your installation has not been tampered with.
The cables from the LNB to your decoder where removed and inserted into the incorrect inputs on your decoder which likely caused a surge to your LNB and therefore damaged it. This constitutes tampering of your installation therefore voiding your warranty.
We uphold 100% of our warranties provided that the installation is not tampered with and we therefore are sorry to hear that you feel otherwise.
Please feel free to contact our call center should you require further support.
Kind Regards
CS Support
Best regards,
Thank you for raising your complaint to our attention;
Our records confirm that you refused to pay the call out fee to connect and configure your new decoder. This was disputed by you before the Technician conducted further assessment on your installation which proved that your new decoder was installed incorrectly.
The 1 Year Warranty from BlingStallation does not cover your decoder as this was not sold or supp**** to you from BlingStallation. The 1 Year Warranty from covers you for all workmanship and material supp**** from BlingStallation provided that your installation has not been tampered with.
The cables from the LNB to your decoder where removed and inserted into the incorrect inputs on your decoder which likely caused a surge to your LNB and therefore damaged it. This constitutes tampering of your installation therefore voiding your warranty.
We uphold 100% of our warranties provided that the installation is not tampered with and we therefore are sorry to hear that you feel otherwise.
Please feel free to contact our call center should you require further support.
Kind Regards
CS Support
Best regards,