1 reviews | Active since Oct 2014
Unprofessional service and over billing
Careful with buying Blingstallation vouchers. They will make sure you pay more than what is on the voucher. I hand a full working DSTV connection with extra view and full cables already install in all required point, the work the supposed to do was to change my LNB to Smart LNB and Swipe HD PVR on my other room to explore and also make sure that my other extra view explore in in communication with the new changes (setup). When I bought a voucher was told that that won't take more than an hour to do. When the technician arrive before the even assessor the work to be done the told me that there are going to bill me extra 30 min, I responded to them the work to be done will be less than an hour why extra 30min, and we have agreed that the will complete all in less than an hour after I have shown them my current connection. . When I refuser to pay the cut my cables and took the LNB which was already paid for and belong to me. The 25m cable which come with voucher was not even used at all. I called their call centre to complaining to their supervisor Just ignored I guess that how the do business. It seems like that the norm with extra 30min change did anyone experience that
Thank you for raising this to our attention & allowing us the opportunity to respond to yr complaint;
Before the installer started the job he advised you on the possibility of additional costs which would be dependent on the scope of work you required & the ability to complete the installation within the free hour of labour. You accepted these conditions before starting the installation & signed the voucher confirming your consent for the technician to start with the installation.
Delays experienced in completing your installation required for the technician to trouble shoot your existing cabling. A T-Piece connector in your existing cabling was eventually traced as the cause of the heart beat connection not working between your decoders. This process & repair made your installation take more than an hour.
After the installation was completed you refused to pay for additional material and labour inherent to complete your installation. The installation was reversed with the compression connectors cut off because you refused to pay for them. Excess cable was not cut or destroyed as you allege in your complaint.
It is a pity that you have failed to honor yr payment for services.
Thank you for raising this to our attention & allowing us the opportunity to respond to yr complaint;
Before the installer started the job he advised you on the possibility of additional costs which would be dependent on the scope of work you required & the ability to complete the installation within the free hour of labour. You accepted these conditions before starting the installation & signed the voucher confirming your consent for the technician to start with the installation.
Delays experienced in completing your installation required for the technician to trouble shoot your existing cabling. A T-Piece connector in your existing cabling was eventually traced as the cause of the heart beat connection not working between your decoders. This process & repair made your installation take more than an hour.
After the installation was completed you refused to pay for additional material and labour inherent to complete your installation. The installation was reversed with the compression connectors cut off because you refused to pay for them. Excess cable was not cut or destroyed as you allege in your complaint.
It is a pity that you have failed to honor yr payment for services.