Terms and Conditions

Installation of new DSTV decoder done this morning and everything seemed to be working fine, switched the extra view decoder on after a few hours and its frozen. Spoke to DSTV went through installation steps and problems seems to be with LNB cable, called Blingstallation to advise them and was told I need to agree to the terms and conditions first before anyone comes out, why must I agree to pay R675 per hour if this was poor installation? DSTV confirmed that workmanship is under guarantee so why do I have to agree to your terms and conditions? Biggest mistake to ever upgrade decoder and new installation.