LB
Linda B
1 reviews | Active since Feb 2013
05 Feb 2015, 12:09
STRUGGLING TO GET SERVICE
Blingstallation came to my house on 19 January 2015 to install my Explora &
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Blingstallation's replyOfficial
05 Feb 2015, 12:46Hello Linda de Beer 83,
Thank you for raising your concerns on Hellopeter;
Your complaint has been escalated to a senior manager to attend to and resolve.
Gerhard should not have informed you to email him to report any service related issues. The correct procedure for service requests is to contact our call center so that a service call can be logged for you. A technician would have been allocated to attend to your service request withing 3-5 business days and likely earlier as our service calls are prioritized when scheduling appointments.
We accept full responsibility that you have been misinformed by the technician on the process to request for service support and assure you that this will be dealt with swiftly so as to ensure that we do not inconvenience other customers as we have done to you.
Please accept our sincere apology for the inconvenience we have caused you and rest assured that every effort will be made to attend to your service request ASAP.
Please feel free to contact our call centre on 0861-88-1015 should you require further support in this regard or email us on ***
Kind Regards
CS Support
Thank you for raising your concerns on Hellopeter;
Your complaint has been escalated to a senior manager to attend to and resolve.
Gerhard should not have informed you to email him to report any service related issues. The correct procedure for service requests is to contact our call center so that a service call can be logged for you. A technician would have been allocated to attend to your service request withing 3-5 business days and likely earlier as our service calls are prioritized when scheduling appointments.
We accept full responsibility that you have been misinformed by the technician on the process to request for service support and assure you that this will be dealt with swiftly so as to ensure that we do not inconvenience other customers as we have done to you.
Please accept our sincere apology for the inconvenience we have caused you and rest assured that every effort will be made to attend to your service request ASAP.
Please feel free to contact our call centre on 0861-88-1015 should you require further support in this regard or email us on ***
Kind Regards
CS Support
Blingstallation's reply05 Feb 2015, 12:46
Official
Hello Linda de Beer 83,
Thank you for raising your concerns on Hellopeter;
Your complaint has been escalated to a senior manager to attend to and resolve.
Gerhard should not have informed you to email him to report any service related issues. The correct procedure for service requests is to contact our call center so that a service call can be logged for you. A technician would have been allocated to attend to your service request withing 3-5 business days and likely earlier as our service calls are prioritized when scheduling appointments.
We accept full responsibility that you have been misinformed by the technician on the process to request for service support and assure you that this will be dealt with swiftly so as to ensure that we do not inconvenience other customers as we have done to you.
Please accept our sincere apology for the inconvenience we have caused you and rest assured that every effort will be made to attend to your service request ASAP.
Please feel free to contact our call centre on 0861-88-1015 should you require further support in this regard or email us on ***
Kind Regards
CS Support
Thank you for raising your concerns on Hellopeter;
Your complaint has been escalated to a senior manager to attend to and resolve.
Gerhard should not have informed you to email him to report any service related issues. The correct procedure for service requests is to contact our call center so that a service call can be logged for you. A technician would have been allocated to attend to your service request withing 3-5 business days and likely earlier as our service calls are prioritized when scheduling appointments.
We accept full responsibility that you have been misinformed by the technician on the process to request for service support and assure you that this will be dealt with swiftly so as to ensure that we do not inconvenience other customers as we have done to you.
Please accept our sincere apology for the inconvenience we have caused you and rest assured that every effort will be made to attend to your service request ASAP.
Please feel free to contact our call centre on 0861-88-1015 should you require further support in this regard or email us on ***
Kind Regards
CS Support