Shocking service by Bling Installations

On 2 Feb 2019 I purchased a MyGica ATV495 MAX OS7.1 Android TV Set Top Box from Incredible Connection. The sales agent sold it to me with a voucher from Bling Installations worth R650.

I called Bling Installations and booked our installation. 1st appointment: The Bling installation agent ran late & requested to re-book. 2nd appointment: The Bling installation agent never pitched (This after I took a day's leave to be a home for the installation as the only do installations between 09h00 and 15h00).

On Monday, 25 March I called Bling Installations to book a 3rd appointment. This was book for Saturday, 30 March at 08h00. On Thurs, 28 March, I called Bling Installations to confirm my appointment for Saturday, 30 March at 08h00. The Bling agent confirmed the appointment for 08h00 on Saturday, 30 March during my call.

I waited at home on Saturday morning (30 March) for the Bling Installation agent & at 08h15 when no one have pitched again, I called their offices. Apparently the installation was scheduled for 13h00. I explained that I have specifically booked & requested 08h00 and Bling have confirmed this.

All telephone calls to Bling are voice recorded, so I suggest that Bling do listen to their recordings. I also never received any SMS or call to inform me that Bling had to move my appointment to 13h00 or any other time.

So, after 3 appointments the MyGica ATV495 MAX OS7.1 Android TV Set Top Box has not yet been installed - Almost 2 months after I purchased the MyGica ATV495 MAX OS7.1 Android TV Set Top Box.

This is absolutely shocking!