SC
Sasha C
1 reviews | Active since May 2016
12 May 2016, 19:08
Shocking!
<p>I purchased my new explora and was sold the platinum voucher by the lovely chap Thabo at makro strubensvalley. He told me to call to book which I did. It's now 48 hours later and I have yet to receive my installation date. I'm becoming increasingly concerned with the amount of negative things I have read and exploring the ways of getting a refund before signing anything. </p> <p>We have just moved into a new house with no dish so i was counting on blingstallation to be efficient at installing this for me and we'll I'm becoming more and more disappointed as time goes by. </p> <p>Anybody know how I can get a refund before they s**** as I've read some seriously disturbing reviews and I'm not even sure I want to use them at all.... </p> <p> </p> <p>Very disappointed that makro also allows such continuous bad service from an acreddited installer. </p> <p> </p> <p>Let's hope someone can respond soon as I'm ignored on any other means. </p>
Helpful (0)
Replies (1)0
Replies (1)
Blingstallation's replyOfficial
13 May 2016, 06:13Thank you for raising your complaint to our attention.
Please accept my sincere apology for you not receiving confirmation of your installation.
A call centre agent will be in touch with you early this morning to confirm your appointment.
BlingStallation has successfully completed over 70,000 installations in the 7 years we have been committed to our customers, with just under 100 complaints on poor service over the same period. We take the less than 100 complaints extremely serious and constantly review our business model to improve service delivery to our valued customers.
I would like to take this opportunity to address your current concerns on the negative reviews posted on hellopeter. We have a total of 305 reviews on hellopeter with less than 15% of these reviews posted as complaints. This is the highest compliment vs complaint ratio in our industry in South Africa recorded on hellopeter. The 305 reviews posted on hellopeter is posted over the last 12months. We have completed over 12,000 installations over the same period. This represents approximately 2.5% of installations we have completed over this period.
The reason that I am advising you on this information is for valued customers, such as yourself, to hopefully read and understand that hellopeter is certainly not a near to accurate reflection of our customer service experience and goals to be the industry leader in our category of service delivery. Needless to say, happy customers don’t easily post compliments on their experience, however I am extremely grateful to the valued customers who have taken the time to post an honest and positive review on their experience with BlingStallation and the incredible staff who work for us. I urge you to please review the compliments posted on hellopeter and you will find that they certainly prove beyond reasonable doubt that BlingStallation is a customer service centric organisation with more positive reviews on hellopeter than any of our competitors in SA!
We will endeavour to complete service delivery to you, and look forward to you reviewing your experience with us after the Technical Team has attended to your installation.
Kind Regards
Kaveen Jimmy
Group CEO
Best regards,
Blingstallation's reply13 May 2016, 06:13
Official
Thank you for raising your complaint to our attention.
Please accept my sincere apology for you not receiving confirmation of your installation.
A call centre agent will be in touch with you early this morning to confirm your appointment.
BlingStallation has successfully completed over 70,000 installations in the 7 years we have been committed to our customers, with just under 100 complaints on poor service over the same period. We take the less than 100 complaints extremely serious and constantly review our business model to improve service delivery to our valued customers.
I would like to take this opportunity to address your current concerns on the negative reviews posted on hellopeter. We have a total of 305 reviews on hellopeter with less than 15% of these reviews posted as complaints. This is the highest compliment vs complaint ratio in our industry in South Africa recorded on hellopeter. The 305 reviews posted on hellopeter is posted over the last 12months. We have completed over 12,000 installations over the same period. This represents approximately 2.5% of installations we have completed over this period.
The reason that I am advising you on this information is for valued customers, such as yourself, to hopefully read and understand that hellopeter is certainly not a near to accurate reflection of our customer service experience and goals to be the industry leader in our category of service delivery. Needless to say, happy customers don’t easily post compliments on their experience, however I am extremely grateful to the valued customers who have taken the time to post an honest and positive review on their experience with BlingStallation and the incredible staff who work for us. I urge you to please review the compliments posted on hellopeter and you will find that they certainly prove beyond reasonable doubt that BlingStallation is a customer service centric organisation with more positive reviews on hellopeter than any of our competitors in SA!
We will endeavour to complete service delivery to you, and look forward to you reviewing your experience with us after the Technical Team has attended to your installation.
Kind Regards
Kaveen Jimmy
Group CEO
Best regards,