1 reviews | Active since Dec 2014
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I purchased a Blingstallation voucher on 21 July 2015 at the Strubens Valley Makro. I left the store with a voucher with a UNIQUE CODE, the copy of the invoice with a UNIQUE INVOICE NUMBER and the same UNQIUE CODE on the voucher as well as my till slip from Makro showing I had paid for this.<br> <br> The voucher has since gone missing in my house. I called Blingstallation to explain this and inform them that I had proof of purchase of the voucher as the voucher is luckily identifiable owing to the UNIQUE CODE which could be checked back to the invoice and till slip I have.<br> <br> Call centre agent Cindy (refused to give me her surname) and her manager Pieter/Peter have told me that they cannot provide me with a refund or the service because it is \policy"and on the T&Cs not to serve a customer who has lost a voucher. This make ZERO sense as I have proof of my purchase of the voucher and can demonstrate this to them.<br> <br> It is TERRIBLE customer service in this day that you run a business that is not dynamic. Like I said to Cindy"
Thank you for raising your complaint on hellopeter.
We regret that we cannot refund you or complete a service to you if you don't have the installation voucher with you. The T*C's form you refer to expressly confirms that we cannot refund you if your voucher is lost or ****** and we further cannot complete the installation service if the voucher is lost, ****** or not onsite before the technician starts the job.
We empathize with your loss of your voucher however it is unmerited for you to hold BlingStallation responsible for such loss when the loss incurred in your house.
We remain committed to provide you with services should you find your installation voucher.
You are more than welcome to pay for service required and we will refund the same value of service of your voucher should you find and return it to our office.
Best regards,
Thank you for raising your complaint on hellopeter.
We regret that we cannot refund you or complete a service to you if you don't have the installation voucher with you. The T*C's form you refer to expressly confirms that we cannot refund you if your voucher is lost or ****** and we further cannot complete the installation service if the voucher is lost, ****** or not onsite before the technician starts the job.
We empathize with your loss of your voucher however it is unmerited for you to hold BlingStallation responsible for such loss when the loss incurred in your house.
We remain committed to provide you with services should you find your installation voucher.
You are more than welcome to pay for service required and we will refund the same value of service of your voucher should you find and return it to our office.
Best regards,