1 reviews | Active since May 2016
REDICULOUS OVERCHARGES
<p>BLING INSTALLATION DID INFORM US THAT THERE WILL BE CHARGES FOR WORKING OVER 1 AND HALF HOURS OVER INSTALLATION TIME, SO WE IMMEDIATELY HELPED WITH INSTALLATION TO ENSURE WE FINNISH ON TIME!! AFTER THE HOUR AND A HALF WE TOOK THE TIME UPON OURSELF TO PHONE DSTV THE ACTIVATION, BLING INSTALLATION JUST STOOK BY DOING NOTHING FOR THAT 15 MINUTES THEY JUST HAD TO WAIT AND ENSURE THE INSTALLATION WAS DONE CORRECTLY, AND AFTER THE 15MIN PHONE CALL THEY CHARGED US R640 FOR WORKING OVER TIME!! HOW REDICULOUS IS THAT!! I WILL ENSURE THAT ALL CONSUMERS ARE AWARE OF THIS INDOING! WE LOGED A COMPLAIN WITH MANAGEMENT AND WAS JUST TOLD THEY WILL NOT REFUND! CLEARLY THESE PEOPLE CAME MORE ABOUT ROBBING PEOPLE AND MAKING MONEY THAN HAPPY SATISFIED CUSTOMER!!!</p>
Thank you for raising your complaint to our attention on Hellopeter;
It is unfortunate that you have opted to post a dishonest account of the additional charges which you signed and paid for. On the day of your installation additional cost was levied for cable and 1 hour of labour.
Yes, you did opt to contact Multichoice directly in an effort to speed up the process and complete the activation of your new decoder. However, the installer had to wait for Multichoice to complete the activation to validate that your installation was working 100%.
R190 was for additional cable and R450 for an additional hour of labour.
Subsequent to the completion of your installation, you raised a complaint regarding the additional 30mins of labour as you were of the opinion that you should have only paid for 30min and not an hour. Our Technology Manager contacted you to address your concerns and explain to you the rationale for of your additional costs. You specifically stated to our Technology Manager that if you did not receive a FULL refund, that you would proceed to post complaints on hellopeter, social media, to Multichoice and Makro. It is regrettable that after we have delivered a professional service to you that you have opted to attempt to ****** a refund for services honestly completed.
We value our relationship with our customers and provide a competitive rate for our services. It is unreasonable for a home owner to expect a supplier to absorb costs related to the betterment of the home owners home.
The primary reason that we are responding with a detailed account of your complaint, is to ensure that the readers of this complaint are not mislead into believing your dishonest allegations.
We remain committed to you and will honour your 1 year limited warranty.
Kind Regards
Keith Granville
Thank you for raising your complaint to our attention on Hellopeter;
It is unfortunate that you have opted to post a dishonest account of the additional charges which you signed and paid for. On the day of your installation additional cost was levied for cable and 1 hour of labour.
Yes, you did opt to contact Multichoice directly in an effort to speed up the process and complete the activation of your new decoder. However, the installer had to wait for Multichoice to complete the activation to validate that your installation was working 100%.
R190 was for additional cable and R450 for an additional hour of labour.
Subsequent to the completion of your installation, you raised a complaint regarding the additional 30mins of labour as you were of the opinion that you should have only paid for 30min and not an hour. Our Technology Manager contacted you to address your concerns and explain to you the rationale for of your additional costs. You specifically stated to our Technology Manager that if you did not receive a FULL refund, that you would proceed to post complaints on hellopeter, social media, to Multichoice and Makro. It is regrettable that after we have delivered a professional service to you that you have opted to attempt to ****** a refund for services honestly completed.
We value our relationship with our customers and provide a competitive rate for our services. It is unreasonable for a home owner to expect a supplier to absorb costs related to the betterment of the home owners home.
The primary reason that we are responding with a detailed account of your complaint, is to ensure that the readers of this complaint are not mislead into believing your dishonest allegations.
We remain committed to you and will honour your 1 year limited warranty.
Kind Regards
Keith Granville