Poor service

To whom it may concern,

One of the worst (if not terrible for lack of a better word) service I ever received from a service provider. I bought a generator from Makro with an installation voucher of R1100 covering the assessment and first hour of labour each costing R550 and that will get a free COC. Subsequent labour hours I was informed will be R550 per hour. They made a call to make a booking in which I was asked the type of generator in which I was told to buy diesel for it in which I bought 20 litres of it.

Then on the day of the installation the electrician informed me that they charge R750 for labour an hour and that I am supposed to buy petrol instead of diesel which really made me very dissappointed and they left because we could not agree on the cost of labour.

I managed to speak to their Manager who told me it was a mistake that the labour costs R550 per hour and I eventually reluctantly agreed that they come the following day to do all the work and get the generator connected to the main power supply. At the end of their work they requested the original COC( electrical) of the house and I never had one. The electrician said he will not issue the COC because of that.

I feel I was misled from the start, 1. They made me buy wrong fuel 2. I had to pay an increased labour rate vs the initial rate I was made to believe is the correct one. 3. At the time of purchasing of the generstor at Makro, the representative of Blingstalkation told me the worst case cost of intallation would be R5000 for connecting the generator including labour and other material. 4. When one of the ladies who called me said I must budget between R3000 and R7500. Another change from R5000 max. When they completed I had to pay approximately R9000, which was a third change. All the red flags were already telling me this is a dogde company. 5. I never got the free COC in which they should have informed me before carrying out any work that the original COC would be required for them to issue one.

Everything that happened has shown to me that you are *****, ******** and the misleaders of the highest order. If I have to rate you on a scale of 1 to 10, I would rate you 0 on a scale of up to a million.

Very dissatisfied, disappointed and disgruntled customer