1 reviews | Active since Dec 2012
Pathetic Sevice
We purchased the Explorer and with it came an installation voucher with Bling Installation. We booked an installation as per their process. They informed us that they would contact us with a time and date for the installation. Yesterday morning we received an sms confirming the installation time of today at 10:45. It is now almost 2 hours later and still no site of Bling. Conveniently their call centre does not operate on a Sunday and there is not number to contact them. The number they sms'd from is not in service - BIG SURPRISE THERE. So needless to say I have wasted my Sunday sitting at home waiting for them to arrive. Absolutely pathetic. I do not recommend you use them or go with any special that involves using their services.
Thank you for raising your complaint on Hellopeter;
Please accept our sincere apologies for the inconvenience you have experienced. We are experiencing problems with our SMS server therefore your husband received an incorrect reminder message that you installation was to take place on Sunday 1 February 2015. The first SMS we submitted to him confirmed that your installation was scheduled for Monday 2 February 2015. We however accept responsibility for the confusion.
We do not work on Sundays therefore you were unable to get in touch with our call center. The SMS number you tried calling back is a an SMS Server therefore you were unable to call this number as stated in your complaint.
I understand that a Senior Manager has been in touch with you early this morning and correctly rescheduled your appointment.
Please feel free to contact us should you require further support in this regard.
Kind Regards
CS Support
Best regards,
Thank you for raising your complaint on Hellopeter;
Please accept our sincere apologies for the inconvenience you have experienced. We are experiencing problems with our SMS server therefore your husband received an incorrect reminder message that you installation was to take place on Sunday 1 February 2015. The first SMS we submitted to him confirmed that your installation was scheduled for Monday 2 February 2015. We however accept responsibility for the confusion.
We do not work on Sundays therefore you were unable to get in touch with our call center. The SMS number you tried calling back is a an SMS Server therefore you were unable to call this number as stated in your complaint.
I understand that a Senior Manager has been in touch with you early this morning and correctly rescheduled your appointment.
Please feel free to contact us should you require further support in this regard.
Kind Regards
CS Support
Best regards,