CN
Craven N

1 reviews | Active since Sept 2020

18 Feb 2021, 13:27

Pathetic service and Damage to property

<div>TIME: The installation team was due at 11am and arrived at 11:15am. I was informed of their late arrival by the call centre. Thus started my comedy of errors (if only it was actually funny). I found that they were not efficient in the manner in which the installation was completed, thus wasting time. An example of this is how they used and then removed an electrical extension cable 4 times while at the same point, wasting time climbing up to the roof each time. Then the time lost while the junior installer was looking for the cable on top of the roof when the senior installer was feeding the cable inside the roof cavity. They finished 12:55pm, as indicated on their invoice, which claims for an extra half hour which is not justified. DAMAGE: The junior installer also stepped onto my ceiling boards in the garage and also broke my trap door in the garage. This section of the ceiling, where he stepped on the ceiling boards, is now sagging. I have attached pictures in my email to the support consultant, showing how the nails are now protruding as well as the broken trap door. To make matters worse, they did not even indicate that this is what was done to the trap door and I only found this out after they left. When I reported this to Blingstallation support, the response was that we spoke to our technician and he didn't break anything. Absolutely pathetic service.&nbsp;</div>

0
Replies (0)