Paid service not provided ruined brand new R50k fridge

Bought fridge that needed doors to be removed in order to get in to house, paid for this service to be done by them cause Makro apparently works with them. Friday morning 26 Nov they send sms scheduling door and installation to he done monday 29 Nov despite my fridge being delivered by Makro Friday 26 Nov. Cause of weather situation call them to remind them urgency to have fridge immediately put inside the house as it is being delivered by Makro by 14:00 Friday 26 Nov

Desiree tells me to call her when Makro delivery guys are on the way, which I do and she never gets back to me. But get an sms late confirming installation for 27 Nov at 13:15

So my R50k still needs to be brought inside, paid for the doors to be removed by them on arrival on 26 Nov as this is the only way for it to get inside and through to the kitchen

How do they justify a R50k fridge standing outside and getting rained on???

Then at 13:00 27 Nov the water pipe installation technicians arrive but still no technician to remove the doors and get fridge inside

What f*ckery is this? Want my money back and Makro and you deal with fiasco