JN
Jacques N
1 reviews | Active since Feb 2015
29 Nov 2015, 18:09
not passing all info
Today on 29 november 2015,my DSTV got suspended,it got suspended because i was never told by rajeev that there is an prorate amount payable on the day to dstv!i was embarrassed that my account got cut off due to this!i always pay everything on time!this is a great disappointment to me after the good and neat installation that had been done!
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Blingstallation's replyOfficial
30 Nov 2015, 12:04Hello jacquesknaude,
Thank you for bringing this issue to our attention and for allowing us the opportunity to address your complaint.
I have personally reviewed your experience with BlingStallation and I am subsequently in agreement that the service levels you received is unacceptable as far as not being informed about the prorate amount on your DSTV account.
My Technology Manager, Keith Granville, will be in touch with you to personally express an apology for the inconvenience you have experienced.
BlingStallation prides itself on service delivery and I believe that some of our staff need to undergo further training as a measure to ensure that we do not inconvenience other customers as we have done to you and your family.
I assure you that this matter is receiving my personal attention and that internal disciplinary procedures have already been taken to ensure that BlingStallation learns from this experience.
Please feel free to contact me should you require further support in this regard.
Kind Regards
Bradley Berriman
Managing Director
Thank you for bringing this issue to our attention and for allowing us the opportunity to address your complaint.
I have personally reviewed your experience with BlingStallation and I am subsequently in agreement that the service levels you received is unacceptable as far as not being informed about the prorate amount on your DSTV account.
My Technology Manager, Keith Granville, will be in touch with you to personally express an apology for the inconvenience you have experienced.
BlingStallation prides itself on service delivery and I believe that some of our staff need to undergo further training as a measure to ensure that we do not inconvenience other customers as we have done to you and your family.
I assure you that this matter is receiving my personal attention and that internal disciplinary procedures have already been taken to ensure that BlingStallation learns from this experience.
Please feel free to contact me should you require further support in this regard.
Kind Regards
Bradley Berriman
Managing Director
Blingstallation's reply30 Nov 2015, 12:04
Official
Hello jacquesknaude,
Thank you for bringing this issue to our attention and for allowing us the opportunity to address your complaint.
I have personally reviewed your experience with BlingStallation and I am subsequently in agreement that the service levels you received is unacceptable as far as not being informed about the prorate amount on your DSTV account.
My Technology Manager, Keith Granville, will be in touch with you to personally express an apology for the inconvenience you have experienced.
BlingStallation prides itself on service delivery and I believe that some of our staff need to undergo further training as a measure to ensure that we do not inconvenience other customers as we have done to you and your family.
I assure you that this matter is receiving my personal attention and that internal disciplinary procedures have already been taken to ensure that BlingStallation learns from this experience.
Please feel free to contact me should you require further support in this regard.
Kind Regards
Bradley Berriman
Managing Director
Thank you for bringing this issue to our attention and for allowing us the opportunity to address your complaint.
I have personally reviewed your experience with BlingStallation and I am subsequently in agreement that the service levels you received is unacceptable as far as not being informed about the prorate amount on your DSTV account.
My Technology Manager, Keith Granville, will be in touch with you to personally express an apology for the inconvenience you have experienced.
BlingStallation prides itself on service delivery and I believe that some of our staff need to undergo further training as a measure to ensure that we do not inconvenience other customers as we have done to you and your family.
I assure you that this matter is receiving my personal attention and that internal disciplinary procedures have already been taken to ensure that BlingStallation learns from this experience.
Please feel free to contact me should you require further support in this regard.
Kind Regards
Bradley Berriman
Managing Director