NOT GETTING WHAT YOU PAY FOR!!!

I purchased a Smart TV at Makro yesterday. Upon purchasing the TV a representative of BlingStallation approached me and enquired as to whether or not I required somebody to mount the TV on the wall and hook up the TV to my DSTV and WIFI. I confirmed that I was interested in the service. He then advised that I needed to purchase a voucher valued at R750, to which I duly did. I was then contacted by BlingStallation in order to set up a date and time for the installation to be done.

Today, 26 August 2021 the installation team arrived at my residence in order to carry out the work. I confirmed with them that the work to be done was to mount the TV and connect to the DSTV and WIFI. They advised me that this was not the case and that they were only to mount the TV on the wall. They made contact with their office to confirm what needed to be done and I was then told that I needed to purchase another voucher in order for the TV to be connected to the DSTV. I was also advised that the same thing happened with another customer yesterday.

I then phoned BlingStallation and spoke to Melisa Mabasa and explained the situation and in no uncertain terms was told that I needed to purchase another voucher of R750 and another installation team would attend to connecting the TV to the DSTV. I advised that this was NOT what the voucher was for, it was merely to mount the TV on the wall. I advised that they should educate their representatives as they are clearly giving out incorrect information and misleading clients.

I am extremely dissatisfied with BlingStallation and when and if I purchase anything from Makro again that needs installation, I will be sure to NOT make use of their services. They are useless and it seems to me as if it is a money making scheme to mislead innocent customers.