no repairs after report

I had my dstv connection installed a few days ago by blingstallation. A few days later there was strong winds and rain in my area and i lost signal. I then noticed that my dish was facing the ground! I sent an email in the morning on the 7th December informing that the dish was not in the correct position. They called me and told me that they would put me on some urgent list and send me an sms confirming date and time. Its been 4 days of no signal and i am still paying dstv whilst these guys are spending the 1650 i paid them servicing other clients!! Are they not embarrassed that their installation was so poor that a little wind tipped it over?!? And IM STILL PAYING DSTV! When do you prioritise your clients and just do a good job the first time around?!?!? At those rates its utterly ridiculous that you do not jump at the first moment to resolve a loose connection. Not professional! Waste of my money really. It took less than a week for it to fail. and i must wait a week for u to send out just one person.