AS
Ash S

1 reviews | Active since Jul 2016

28 Aug 2017, 17:10

No regard for clients

A week ago on August 20th i bought a dstv decoder at makro which included installation, a dish and smart lnb. 8 days later and blingstallation, who are supposed to do the installation, are yet are yet to install the decoder. I called today and was told that someone would get back to me and no one has. The service is putrid and is an indictment on multichoice to continue doing business with a company who has shown scant regard for a client. I would encourage multichoice to sever all ties with this company as they have proven to me that their clients are not a priority. Its unacceptable that they can take this long to attend to you and even lie saying they will attend to your calls when they have no intention of doing so. It's really scandalous that multichoice has essentially forced me to do business with such a company. I want to warn other consumers that unless you are willing to wait more than 8 days to be attended to, this is a deal you should approach with caution.

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Replies (1)
AS
Ash S's update28 Aug 2017, 18:17
Reviewer Update
I am very happy that blingstallation responded so promptly, apologised and made a commitment to resolve my concern tomorrow. This is the type of service I had been yearning for and for this was happy to change my rating.