1 reviews | Active since Jul 2011
MAKRO should NEVER promote BLING- just useless!!!
I recently purchased a DSTV Explora from Makro with an installation voucher from Blingstallation. I called to make an appointment and was told that i should give them by details and they will make a booking and send me an SMS. I inquired as to if the allocated time will not be suitable since I am at work then what will I do then I was told you will call back and change it . GrrrRRR- is that service ??? I asked questions on the installation and after back and forth I was called back by Keith who told me I needed to enquire with Body Corporate and revert. I called back to share the feedback from body corporate and picked option 9 for technical expert- and i got no help and told they i will get a call back. My WHOLE issue with this is, my Body Corporate was so helpful telling me there are other people in the complex who has explora and they have a technician who does it well at a call out fee. Why should I pay someone else to do this when MAKRO is promoting this Blingstallion. I will be also contacting MAKRO also and informing them about the awful experience and still no installation. Bad experience and still no installation!!!
It is really unfortunate that you have taken to place a complaint on hellopeter for no tangible reason whatsoever;
Our call records confirm the following;
1. You contacted our call center on 14-07-2015 to book your installation. You were unsure if the Complex you live in allowed you to install yr own Satellite Dish or if they have a communal system.
2. You requested that a Technical Manager call you to explain what a communal system is. Our Tech Manager contacted you & advised you to ask your Body Corporate if you are allowed to use yr own installer or if you have to use the Body Corporate appointed installer. We also advised you to ask yr Body Corporate if yr Communal System was Explora ready.
3. You called back on 15-07-2015 to speak to our Tech Manager. He was in a conference from 08h00 to 15h00 and therefore did not get your message. You placed this HP complaint because he was unable to return yr call. He did return yr call after his conference.
5. You refuse to take the advice from our Tech Manager or allow any of our staff to explain yr installation challenges.
5. You keep cutting the call on our staff.
We regret that we are unable to assist you.
It is really unfortunate that you have taken to place a complaint on hellopeter for no tangible reason whatsoever;
Our call records confirm the following;
1. You contacted our call center on 14-07-2015 to book your installation. You were unsure if the Complex you live in allowed you to install yr own Satellite Dish or if they have a communal system.
2. You requested that a Technical Manager call you to explain what a communal system is. Our Tech Manager contacted you & advised you to ask your Body Corporate if you are allowed to use yr own installer or if you have to use the Body Corporate appointed installer. We also advised you to ask yr Body Corporate if yr Communal System was Explora ready.
3. You called back on 15-07-2015 to speak to our Tech Manager. He was in a conference from 08h00 to 15h00 and therefore did not get your message. You placed this HP complaint because he was unable to return yr call. He did return yr call after his conference.
5. You refuse to take the advice from our Tech Manager or allow any of our staff to explain yr installation challenges.
5. You keep cutting the call on our staff.
We regret that we are unable to assist you.