Integrity?

<p>I bought a Samsung 40” Smart TV and DSTV Explora from Makro Centurion on 04/10.The sales person was JD who was a representative from DSTV. When purchasing the goods the salesperson explained a service that was rendered by a third party service provider “BlingStallation”.</p> <p> </p> <p>As it seemed like a convenient service and the operator from BlingStallation made an appointment with me for the next day I agreed. The service was sold to me at a price of R1290.My neighbour and colleague had done the exact same job by another company for R400 but as the service seemed seamless I was happy to pay for what I believed to be hassle free service. A consultant as well as an employee from Blingstation arrived at my home and confirmed that they would need to do a quotation on the job at hand.I was quoted a minimum of an additional R1 800 taking the total to just under R3 100 for the approximate 3-4 hour job and additional cable required. As the alternative supplier could do the same job for R400 and in the end completed the installation in 45mins I could not justify the almost 750% price difference.</p> <p>When confirming the above with the consultant from Blingstation, I was told that it is completely understandable and was told to sign the voucher I had purchased to confirm receipt of the goods and that all goods were unopened.I signed the form and was assured that I would receive a full refund.</p> <p> </p> <p>After speaking to Harry Buys at the Makro store I was told that there is nothing they can do if I had signed the voucher and at that point was pointed in the direction of a manager Sharon Jenneker.I was assured that the original slip would be delivered with the Blingstation service which has not been the case but do have a photo of the slip. </p> <p> </p> <p>Up until today (after my follow-up call) Sharon has not returned my email and I was now told that Blingstation had confirmed that they had mounted the television on my wall.This company has absolutely no integrity and I just cannot believe that an organisation such as Makro can be affiliated and in turn painted with the same brush as these dishonest *******!</p> <p> </p> <p>I have spoken to at least 3 other customers of this company and can have written affidavits of similar experiences if necessary.</p> <p> </p> <p>I would like to exchange the television and arrange a refund for the services not rendered for an alternative model.</p> <p> </p> <p>I confirmed with the Marko help line that if the TV is being returned due to a compatible issue the box would not be required to exchange the goods.</p> <p> </p> <p>If I could get any help it would be greatly appreciated!</p> <p> </p>