MG
Michele G
1 reviews | Active since Mar 2009
23 Sept 2015, 12:35
Installation
We bought a new explora decorder with a blingstallation voucher from makro, the installation was done last week 16/09/2015. Cant complain about the installation other than I had to pay an additional R950.<br> <br> Last night (22/09/205) when we got home the decoder was not getting any signal. Called multichoice did what they adviced, we were then told we need to get hold of blingstallation because there is something wrong with the installation. Sadly today we have to keep calling them and they keep telling us they will get back to us, but they don't.<br> <br> I see on hello Peter that other people have had the same issue. Really poor service.
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Blingstallation's replyOfficial
23 Sept 2015, 14:40Hello MicheleGleave,
Thank you for raising your concerns on hellopeter.
Your service request was received this morning and submitted for urgent scheduling. In lieu of the public holiday tomorrow, we unfortunately have allot of customers who are expectant of service delivery by Friday or Saturday. Hence, our scheduling team have been waiting for a cancellation for an early appointment in order to accommodate you sooner. We have been successful in scheduling you for Friday, however we understand that you are not available on Friday. Your fianc? has accepted Tuesday 29 @ 08h00.
With regards to your comment that other people on HP are complaining about the same issue, this is grossly exaggerated and NOT true. It is unfortunate that customers don't allow companies adequate time to provide a solution and they prematurely place a complaint >>> as you have. Our hellopter records confirms that we have a 90% compliment ratio vs a 10% complaint ration which is amongst the best ratios in our industry. We, however, are endeavouring to reduce our complaint ratio but can only do this if customer's don't post unnecessary complaints which has no merit on service delivery.
Kind Regards
CS Support
Thank you for raising your concerns on hellopeter.
Your service request was received this morning and submitted for urgent scheduling. In lieu of the public holiday tomorrow, we unfortunately have allot of customers who are expectant of service delivery by Friday or Saturday. Hence, our scheduling team have been waiting for a cancellation for an early appointment in order to accommodate you sooner. We have been successful in scheduling you for Friday, however we understand that you are not available on Friday. Your fianc? has accepted Tuesday 29 @ 08h00.
With regards to your comment that other people on HP are complaining about the same issue, this is grossly exaggerated and NOT true. It is unfortunate that customers don't allow companies adequate time to provide a solution and they prematurely place a complaint >>> as you have. Our hellopter records confirms that we have a 90% compliment ratio vs a 10% complaint ration which is amongst the best ratios in our industry. We, however, are endeavouring to reduce our complaint ratio but can only do this if customer's don't post unnecessary complaints which has no merit on service delivery.
Kind Regards
CS Support
Best regards,
Blingstallation's reply23 Sept 2015, 14:40
Official
Hello MicheleGleave,
Thank you for raising your concerns on hellopeter.
Your service request was received this morning and submitted for urgent scheduling. In lieu of the public holiday tomorrow, we unfortunately have allot of customers who are expectant of service delivery by Friday or Saturday. Hence, our scheduling team have been waiting for a cancellation for an early appointment in order to accommodate you sooner. We have been successful in scheduling you for Friday, however we understand that you are not available on Friday. Your fianc? has accepted Tuesday 29 @ 08h00.
With regards to your comment that other people on HP are complaining about the same issue, this is grossly exaggerated and NOT true. It is unfortunate that customers don't allow companies adequate time to provide a solution and they prematurely place a complaint >>> as you have. Our hellopter records confirms that we have a 90% compliment ratio vs a 10% complaint ration which is amongst the best ratios in our industry. We, however, are endeavouring to reduce our complaint ratio but can only do this if customer's don't post unnecessary complaints which has no merit on service delivery.
Kind Regards
CS Support
Thank you for raising your concerns on hellopeter.
Your service request was received this morning and submitted for urgent scheduling. In lieu of the public holiday tomorrow, we unfortunately have allot of customers who are expectant of service delivery by Friday or Saturday. Hence, our scheduling team have been waiting for a cancellation for an early appointment in order to accommodate you sooner. We have been successful in scheduling you for Friday, however we understand that you are not available on Friday. Your fianc? has accepted Tuesday 29 @ 08h00.
With regards to your comment that other people on HP are complaining about the same issue, this is grossly exaggerated and NOT true. It is unfortunate that customers don't allow companies adequate time to provide a solution and they prematurely place a complaint >>> as you have. Our hellopter records confirms that we have a 90% compliment ratio vs a 10% complaint ration which is amongst the best ratios in our industry. We, however, are endeavouring to reduce our complaint ratio but can only do this if customer's don't post unnecessary complaints which has no merit on service delivery.
Kind Regards
CS Support
Best regards,