Inconsistent information R1650 later

<p>I bought an installation voucher at Strubensvalley Makro after being assured that in would not have hassles with installation, on the 20th August. I was informed that all I had to do was call the number on the card and tell themnwhem to come. I called in this morning, firstly the telephone IVR kept looping and not directing my call to an agent. Eventually I got hold of Buhle whom after informing that I need my installation done on the weekend as I leave early and arrive late, assures me that my details will be placed on an emergency list should there be cancelations and that she'll call me. I got and sms confirming booking for the 30th at 10h30. How do you make such an arrangement after I specifically said that there is no one to open for the installer? I'm disappointed at the treatment and total disregard for customers needs especially if we pay as much as we did.</p> <p>I need my installation to be done on Saturday as promised by the sales consultant at Mauro otherwise I wouldn't have bothered to buy this and subject myself to this stress </p>