I was treated really badly

I purchased a TV from Makro on Sunday (11/10/2020 and was persuaded to pay for installation in store which was R750. This TV was a birthday gift to my partner. My installation was booked for Thursday the 15/10/2020 at 12pm. Blingstallation was a little late and came after 12:30 which I did not mind at all.

When the gentlemen came through because I live with vulnerable people I immediately ran to the door and sanitized the assistants hands and checked his temperature which was 36.4 degrees I then did the same for the Technician and his was 38.9 degrees I was shocked and thought maybe I saw wrong so I tried again but again 38.9 degrees so I said I’m sorry but I can’t allow you in my home if you are running a high temperature to which the technician responded that his hot because he was in the sun the entire day so I asked him to sit in the van and turn on his AC to cool off, he did this for more than 5 minutes and then he got out his van but his mask was off – I asked him to please put his mask on and I scanned him again and he was still 38.9 degrees! He asked me to scan his wrist and I said no because I have never seen that being done before. I asked the gentlemen to wait until I called Blingstallation - the assistant was in my home the entire time but I was afraid to allow the technician in.

I called Blingstallation and spoke to an advisor she understood my concern and said due to the Pandemic she will book another installation for me for Friday the 16/10/2020. I was happy and told the gentleman to leave as I will get another installation done.

I was really afraid as this was the first time I was experiencing this at my home – I did not want to come across as been rude as well L

As soon as the gentlemen left my yard – A supervisor from Blingstallation called me and She advised that they can only book another installation if I pay another R750! I was so shocked I said to her that how is that fair because I did not expect the technician to have a temperature of 38.9 degrees! I was literally scared for my life. The superviser advised that its either I allow the technician to do my installation or I pay for another installation. I asked the supervisor if I should risk my life and my loved ones lives just for a TV installation? she was not understanding at all and kept saying its process and I will definitely have to pay.

I took this to Hello Peter and Blingstallation rep**** saying what I say is untrue because they checked the technicians temperature in the morning and it was 36.4 degrees they also went on to say my temperature scanner that I purchased at Makro is cheap! (really don’t know how they know this)

I went into the Makro store and explained the entire experience and Makro staff was totally shocked! Makro staff said that if someone’s temperature is over 37 degrees they’re not even allowed to enter the store and she said that no one should force you to allow a person with such a high temperature in your house. The manager from Makro called Blingstallation and even escalated the matter for me. The manager advised to keep the TV and the two brackets until we get a response from the Blingstallation head office. Makro has ensured I get my refund. I am very grateful to Makro.

I am really unhappy about how I was treated so I am sharing my experience.

Best regards,

Sad customer