Explora to xtra view installation not working correctly

<p>Hi</p> <p>I am disgusted ,how BlingStallation Operates it's more like a money ******ion racket,my installation was done on the 17th May 2016,explora with xtra view to seconday ds1110 decoder on the 18th for the first time I started watching my xtra view after 30 minutes I got a a xtra view alert , no communication recived from primary decoder,I followed the instructions on the screen , checked all the cables were secured,rebooted both decoders, check xtra view for another 30 minutes same error, on the 19th called your call centre and booked a service call for the 23 May no reply,eventually I get a call from the Technician who installed the setup on the 23 May, explained to him the issue, he advised me the ds1110 decode is old (WHICH WAS NEVER MENTION FROM THE START),and when we completed the installation it was working , which is correct but did not stick around for 30 minutes to check if the setup working 100% , according to my understanding the primary decor will give off a hearthbeat every 30 seconds and if the secondary decoder is not receiving the signal the device will stop working, which is currently happening, and according to multi-choice the ds1110 is still compatible,then he advice me it will cost another R450 WHICH YOU GOOD AT ,normally when they do a installation and the system is working the don't install a signal booter because the component is expensive R700 pulse ,or i must buy a new 4u decoder, no remorse for consumer services at all just worry about the next callout fee, now I am setting with a system not working properly and spent R1650 for ther voucher and R450 for the extra hour,I still don't understand why there is a 1 years guarantee to proctect Bling again the customer,because i don't see the benefit if you are not willing to help at all, now subject to sit with this **** service for a year because i am afraid to avoid my guarantee.</p> <p>Distugest</p>