1 reviews | Active since Mar 2014

27 Aug 2015, 16:26

Expensive!!!!! And not giving the right advise!

In Dec. I bought my explorer with MAKRo who then give you Blingstallation information to install. In July the thunder struck my house and all my decoders were damagae/ Discovery Insurance replaced it all! When I asked Blingstallation re come and re-install the decoders I asked them to add additional decoders. They connected the decoders, but never advise me if we place the decoders in one room, that the other 4 TV's will not have HDM connected. They couldn't finish the first time and I had to get the out a second time and had to pay again. I now have no HDM on my other 3 TV's, and found out how expensive they are.<br> <br> If you use a accredited supplier from multichoice they charge you R200 call out fee and charge +- R250 per hour labour. Blingstallation is asking R550 call out fee and R450 labour.<br> <br> So Blingstallation is not delivering good service (and why is Makro is suggesting you to use Blingstallation ? )they should have the customers best interest in mind and suggest a accredited installer of Multichoice..

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Replies (1)
Blingstallation
Blingstallation's reply27 Aug 2015, 17:32
Official
Hello TK911,

Thank you for raising your concerns on hellopter;

The installation you requested was to connect your new decoders to your TV points following lightening damage. Your existing TV points did not have HD transmitters setup to provide HD distribution to your home.

Installation work was provided to you based on your specific request and within the capability of your decoders.

It is certainly no fault or defective service from BlingStallation that you can only watch HD via HDMI from your decoder to your primary TV point and that further TV points would require the installation of advanced HD transmitters and receivers.

We have never quoted you for HD points and are more than capable to do this for you if you requested a quote from us.

We cannot comment on the installer you recently used at cheaper rate as we are aware that all reputable installers in SA charge similar if not higher rates than us.

Your installation provides Xtra View with access to all your TV points and this was done correctly.

We do not understand the rationale of your complaint. You cannot expect to have more advanced technology without paying for it.

Regards
CS Support