MA
Miranda A

1 reviews | Active since Aug 2015

24 Aug 2015, 14:00

Exceptional Service

We purchased a Blingstallation voucher from Makro to install our new Explora. When I called Blingstallation to make an appointment, the call centre agent was very informative, explaining everything to me and even asked if there were additional services I would require (such as wall mounting which I did in fact need). The installers, Byron and Luu arrived on Thursday (20th August) to do the installation. From their arrival they were both courteous and very professional. Byron ran through the installation with me in detail discussing my requirements and advised what we would need and what it would entail. Before they began, he had given me a quote which included the additional services and even advised me of any hiccups they could encounter. Even though the job was bigger than anticipated, Byron and Luu had gone above an beyond and even stayed on later than they were supposed to they ensured they had completed the job so that I would not have to call them out again. Service such as theirs is very rare in this day and I commend them and their company for putting their clients needs first to ensure customer satisfaction. I cannot fault them in any way and are highly recommended.<br>

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Replies (1)
Blingstallation
Blingstallation's reply26 Aug 2015, 15:54
Official
Hello Mirandz,

Thank you for taking the time to share your service experience on Hellopeter.

We are sincerely passionate about customer service and rely on feedback from our customers to measure how successful we are towards our goal of unparalleled customer satisfaction, service and support.

Every effort is made to ensure that we provide the ultimate customer service experience to our customers and your experience with Byron, Lunga and the various staff from our company confirms that we are on our way to achieving our goals. Your hellopeter compliment will serve to motivate all our staff to continue to deliver a cutting edge service experience to all of our customers.

Please feel free to contact us should you require any support related to your installation.

Kind Regards
Seema Jimmy
Group COO