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edith D

1 reviews | Active since Oct 2012

12 Feb 2015, 07:20

excellent customer service

I bought a blingstallation voucher with my DSTV explorer at Makro ,Germiston ,the rep at the store, advised me very clearly as to what my voucher covers, and then called their call centre to book for the installation , the call centre was efficient and friendly.The agent contacted me to advise they are on they way, when they arrived at my residence ,he ,Byron (the installer) categorically explained again what my voucher intitles me too,he inquired as to what i would like them to do and then advised if it ws feasible, and what the cost implication would be.I was impressed with how efficient and professional they were ,and expecially how Byron and his assistant were patient with me and my numerous questions and concerns.I now know more about installing a DSTV explora ,and i appreciated that they went above and beyond ,what was required,they have excellent inter personal skills, and are very skilled at they job.After this experience I would definately call on Blingstallation again and I strongly recommend them, their prices are fair, and i did not walk away feelling short changed or munipulated , in fact , i felt as if i struck a bargain.Thank you Byron from Blingstallation.

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Replies (1)
Blingstallation
Blingstallation's reply12 Feb 2015, 08:14
Official
Hello edith123,

Thank you for taking the time to share your service experience on Hellopeter.

Your detailed report on your overall experience is sincerely appreciated.

We are sincerely passionate about customer service and rely on feedback from our customers to measure how successful we are towards our goal of unparalleled customer satisfaction, service and support.

Every effort is made to ensure that we provide the ultimate customer service experience to our customers and your experience with Byron and the other of the staff from our company confirms that we are on our way to achieving our goals. Your hellopeter compliment will serve to motivate all our staff to continue to deliver a cutting edge service experience to all of our customers.

Please feel free to contact us should you require any support related to your installation.

Kind Regards
Seema Jimmy
Group COO