1 reviews | Active since Feb 2015
Do not use Blingstallation !!
I recently purchased a DSTV Explora from Makro Centurion with an installation voucher from Blingstallation. After postponing the appointment to do the installation several times, it was eventually done on Saturday 23 May 2015. The entire signal was lost a few days later and upon inspection of the satellite dish I discovered the installer only used one bolt to fix the arm of the DSTV dish to the wall (there are six holes available for bolts). Using only one bolt obviously causes the arm and dish to swivel when the wind blows... I have been struggling to speak to the management of Blingstallation about this. Promises made to return my calls at specific times when I am available were just not honored. Makro should think twice as to whether they want to be associated with Blingstallation. Based on my experience - rather find yourself another accredited DSTV installer.
Thank you for raising your experience to our attention and allowing us the opportunity to address your complaint.
Our Technology Manager tried numerous times yesterday to call you as per your request and was unsuccessful in getting hold of you.
You service request which you logged with our call center supported by your complaint on the workmanship was immediately escalated to Senior Management. Our Technology Manager, Mr Keith Granville, was attempting to call you yesterday to inform you that he was sending a Senior Technician to your home to resolve your installation for you.
The initial Technician who provided you the sub standard service experience and poor workmanship has been taken out of active duty and will go through rigorous training to improve his workmanship and for him to adhere to the quality and service standards of our company.
Our records confirm that a Call Centre Agent was successful in getting hold you this morning to confirm that a Senior Technician would be attending your service request later today. This call was made prior to your hellopeter complaint.
Please accept our sincere apology for the problems you have experienced.
Kind Regards
CS Support
Best regards,
Thank you for raising your experience to our attention and allowing us the opportunity to address your complaint.
Our Technology Manager tried numerous times yesterday to call you as per your request and was unsuccessful in getting hold of you.
You service request which you logged with our call center supported by your complaint on the workmanship was immediately escalated to Senior Management. Our Technology Manager, Mr Keith Granville, was attempting to call you yesterday to inform you that he was sending a Senior Technician to your home to resolve your installation for you.
The initial Technician who provided you the sub standard service experience and poor workmanship has been taken out of active duty and will go through rigorous training to improve his workmanship and for him to adhere to the quality and service standards of our company.
Our records confirm that a Call Centre Agent was successful in getting hold you this morning to confirm that a Senior Technician would be attending your service request later today. This call was made prior to your hellopeter complaint.
Please accept our sincere apology for the problems you have experienced.
Kind Regards
CS Support
Best regards,