1 reviews | Active since Mar 2015
Do not bother with Blingstallation
This is almost exactly the same as the issue logged by Samdalziel yesterday - 16/03 2015. I bought a DSTV explora decoder at Macro on Saturday with a Blingstallation installation voucher with the decoder. The sales consultant said it would be possible to arrange for installation the same day, which I found was not the case. When arranging with the company on Saturday I requested for Tuesday or Thursday before 12. They arranged for Wednesday @ 8h00, which was not possible. After phoning them they changed the appointment to 8h00 Tuesday. Tuesday morning 5 past 8 they phoned and said the technician did not pitch up for work. The call centre insisted on Wednesday. Why is good service and considering customers' requests so difficult when it can be so easy? How can Makro be associated with a company that find it so difficult to provide good service?
Thank you for raising your concerns on hellopeter
Dean Venter (GM) called you this morning and explained to you that the Technician assigned to completed your installation called in sick this morning and we therefore had to cancel all jobs which were scheduled for this technician. You were not the only customer who has been inconvenienced by this and Dean Venter spend a substantial amount of time on the phone rationalizing this with you. We cannot force an employee who is unable to work due to sickness therefore this matter is completely out of our control.
Dean furthermore explained to you that all of our other technical teams are fully booked with work therefore we could not assist you today.
It is a pity that you have posted a hellopeter complaint even though our GM has personally called you to explain why we could not assist you.
We endeavor to not disappoint our customers in any way and if we are negligently responsible as we have been with Samdalziel's complaint, then we provide the necessary apologies and offer of remedy. Your experience is unfortunately beyond our control as a result of the technician being ill today.
Kind Regards
CS Support
Thank you for raising your concerns on hellopeter
Dean Venter (GM) called you this morning and explained to you that the Technician assigned to completed your installation called in sick this morning and we therefore had to cancel all jobs which were scheduled for this technician. You were not the only customer who has been inconvenienced by this and Dean Venter spend a substantial amount of time on the phone rationalizing this with you. We cannot force an employee who is unable to work due to sickness therefore this matter is completely out of our control.
Dean furthermore explained to you that all of our other technical teams are fully booked with work therefore we could not assist you today.
It is a pity that you have posted a hellopeter complaint even though our GM has personally called you to explain why we could not assist you.
We endeavor to not disappoint our customers in any way and if we are negligently responsible as we have been with Samdalziel's complaint, then we provide the necessary apologies and offer of remedy. Your experience is unfortunately beyond our control as a result of the technician being ill today.
Kind Regards
CS Support