Disappointed

Im very disappointed in the level of service i recieved from ur company 1. Whn i was called on the 30th june 2018 i spk with an agent and i told her that i wanna use my old box and not the new decoder and she said no problem 2. 07 june the technician came and told me that he cant assist me without the decoder.i told him that i was told that i can use the old decoder no one told me that the new decoder needs to be activated in order for me toget free installation..the technician only stayed for 2min .. 3.i called ur customer care number to ask if the technician cant come to my place and i was told that he cant come..

Im so livered cause i didnt cause all this mess .. and the sad part is that during the week i home at 5pm and im told that i will be assisted on Saturday..

Wht got me upset is that ur agent made to make a false promise to my daughter who was looking forward to watching disney as i even reactived my old decoder as i was told i can still use it