Come to do installation and break what was working
This organisation arrived nearly 3 hours late to install a new Samsung SUHD TV despite repeatedly telling me they would be 15 minutes. Then they arrive and the technician just starts yanking cables from the old TV intertwined with existing cables. The Blu-Ray player then stopped working. They fiddled around for 10 minutes and somehow got the Blu-Ray playing again. This morning it won't switch on again. I have had NO problems with this setup for 24 months until this bunch arrive and leave me with a Blu-Ray player that won't switch on. The service in the first place was bad but to then break what was working is completely unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Blingstallation's replyOfficial
01 Jun 2015, 08:30Hello Alunm,
Thank you for raising this to our attention and allowing us the opportunity to address your complaint.
1. We have provisioned to send out a Technician to your home on Saturday 30 May 2015 to provide you with service support to address your Blu Ray Player not working. The technician was informed by you to leave your home as you had apparently resolved the problem on your own.
2. We subsequently received an email on Sunday morning advising the you are experiencing the same problem with your Blu Ray Player. A service call will be opened by our call centre this morning and a technician will be deployed to provide you with service support.
3. The reason that the technician was late for the appointment on Friday 29-05-2015 is related to the Samsung installation scheduled before your appointment taking allot more time than what was allocated for the customer. We cannot leave a clients home until all work is completed as per their request.
Please accept our sincere apology for the inconvenience you have experienced. We will endeavor to provide you with a more efficient service from here onward.
Please feel free to contact out call center for further support.
Kind Regards
CS Support
Thank you for raising this to our attention and allowing us the opportunity to address your complaint.
1. We have provisioned to send out a Technician to your home on Saturday 30 May 2015 to provide you with service support to address your Blu Ray Player not working. The technician was informed by you to leave your home as you had apparently resolved the problem on your own.
2. We subsequently received an email on Sunday morning advising the you are experiencing the same problem with your Blu Ray Player. A service call will be opened by our call centre this morning and a technician will be deployed to provide you with service support.
3. The reason that the technician was late for the appointment on Friday 29-05-2015 is related to the Samsung installation scheduled before your appointment taking allot more time than what was allocated for the customer. We cannot leave a clients home until all work is completed as per their request.
Please accept our sincere apology for the inconvenience you have experienced. We will endeavor to provide you with a more efficient service from here onward.
Please feel free to contact out call center for further support.
Kind Regards
CS Support
Blingstallation's reply01 Jun 2015, 08:30
Official
Hello Alunm,
Thank you for raising this to our attention and allowing us the opportunity to address your complaint.
1. We have provisioned to send out a Technician to your home on Saturday 30 May 2015 to provide you with service support to address your Blu Ray Player not working. The technician was informed by you to leave your home as you had apparently resolved the problem on your own.
2. We subsequently received an email on Sunday morning advising the you are experiencing the same problem with your Blu Ray Player. A service call will be opened by our call centre this morning and a technician will be deployed to provide you with service support.
3. The reason that the technician was late for the appointment on Friday 29-05-2015 is related to the Samsung installation scheduled before your appointment taking allot more time than what was allocated for the customer. We cannot leave a clients home until all work is completed as per their request.
Please accept our sincere apology for the inconvenience you have experienced. We will endeavor to provide you with a more efficient service from here onward.
Please feel free to contact out call center for further support.
Kind Regards
CS Support
Thank you for raising this to our attention and allowing us the opportunity to address your complaint.
1. We have provisioned to send out a Technician to your home on Saturday 30 May 2015 to provide you with service support to address your Blu Ray Player not working. The technician was informed by you to leave your home as you had apparently resolved the problem on your own.
2. We subsequently received an email on Sunday morning advising the you are experiencing the same problem with your Blu Ray Player. A service call will be opened by our call centre this morning and a technician will be deployed to provide you with service support.
3. The reason that the technician was late for the appointment on Friday 29-05-2015 is related to the Samsung installation scheduled before your appointment taking allot more time than what was allocated for the customer. We cannot leave a clients home until all work is completed as per their request.
Please accept our sincere apology for the inconvenience you have experienced. We will endeavor to provide you with a more efficient service from here onward.
Please feel free to contact out call center for further support.
Kind Regards
CS Support