Blingstallation service is shocking
<p>I bought a dstv explora at makro alberton, who sell the explora with a voucher for Blingstallation for installation. I had an installation done in Alberton, everything was complete then they request payment immediately in cash without notifying me prior to this despite me asking about invoicing. I then made payment via eft and they still removed the dish I had purchased and took the smart LNB I had paid for. Left me with my old dstv disconnected after hours! The supervisors are hiding behind the telesales reps and refuse to speak to the customer. I have paid Blingstallation for their services, yet I have no service from them and they have my money! More like stinkallation.</p>
Thank you for raising your complaint on hellopeter which allows us the oppertunity to investigate and respond to you;
The allegations you have made in your complaint has been malicioulsy and dishonestly posted for sole purpose of misleading the reader of the complaint;
Before the Technician proceeded with the installation, the Technician informed you of the additional costs and advised you that payment would need to be made at the end of the installation and before he leaves your home. He presented you with the option of paying via EFT or in Cash. You accepted to pay after the installation is completed via EFT and authorised the Technician to proceed with the installation.
At the end of the installation, you advised the Technician that you will not pay him and if he wanted payment then he must wait for your spouse (2~3hours) or he must leave the invoice at your home and your spouse will pay the next day. The Technician advised you that he cannot leave your home without payment. You refused to pay the Technician, therefore he reversed the installation because it is not our policy to force customers to pay for honest services delivered. You only made payment after the Technican spent an additioanl hour at your home reversing the installation. You demanded to have the installation reinstalled but refused to pay for the additioanal labour to reinstall the components.
It is unfortunate that some customers (less that 0.1%) expect to have service delivery for the betterment and improvement of their home by contractors but refuse to pay for the services succesfully delivered after service delivery is completed. Contractors such as our company, loose tangile income when we have to reverse an installation and thereafter being unable to complete other work we had scheduled after your job.
The Smart LNB was delivered to your home the day after your installation after receiving your request via email.
As a result of your actions whereby you renagged on the agreement to pay in full after the installation was completed, the customer who we had scheduled after your job had to have their installation cancelled because the Technicina was delayed at your home.
It is unfortunate that we have to respond with this amount of detail on your installation with what ACTUALLY took place, however it is necessary to place on record that you in fact had no intent to pay until the installation was completely reversed.
Kind Regards
CS Support
Thank you for raising your complaint on hellopeter which allows us the oppertunity to investigate and respond to you;
The allegations you have made in your complaint has been malicioulsy and dishonestly posted for sole purpose of misleading the reader of the complaint;
Before the Technician proceeded with the installation, the Technician informed you of the additional costs and advised you that payment would need to be made at the end of the installation and before he leaves your home. He presented you with the option of paying via EFT or in Cash. You accepted to pay after the installation is completed via EFT and authorised the Technician to proceed with the installation.
At the end of the installation, you advised the Technician that you will not pay him and if he wanted payment then he must wait for your spouse (2~3hours) or he must leave the invoice at your home and your spouse will pay the next day. The Technician advised you that he cannot leave your home without payment. You refused to pay the Technician, therefore he reversed the installation because it is not our policy to force customers to pay for honest services delivered. You only made payment after the Technican spent an additioanl hour at your home reversing the installation. You demanded to have the installation reinstalled but refused to pay for the additioanal labour to reinstall the components.
It is unfortunate that some customers (less that 0.1%) expect to have service delivery for the betterment and improvement of their home by contractors but refuse to pay for the services succesfully delivered after service delivery is completed. Contractors such as our company, loose tangile income when we have to reverse an installation and thereafter being unable to complete other work we had scheduled after your job.
The Smart LNB was delivered to your home the day after your installation after receiving your request via email.
As a result of your actions whereby you renagged on the agreement to pay in full after the installation was completed, the customer who we had scheduled after your job had to have their installation cancelled because the Technicina was delayed at your home.
It is unfortunate that we have to respond with this amount of detail on your installation with what ACTUALLY took place, however it is necessary to place on record that you in fact had no intent to pay until the installation was completely reversed.
Kind Regards
CS Support