MV
Mathys V
1 reviews | Active since Sept 2014
07 Nov 2018, 11:09
Blingstalation bad service
We have bought a dstv decoder at make and blingstalation was given the instructions to come and placed the dstv at our house the day when they had to come and install the dstv I was not able to be at my house but asked my mother to be there when they installed the dstv the technician told my mom the dstv is going to have a problem where they installed it with the signal but just left it there. He also told my mother if there is problems we should not try and move it ourselves we should phone them otherwise we going to lose our warranty. No we can barely watch TV because we almost have never signal we I phoned blingstalation they said sorry but if we want it moved we have to pay R500. But the person that installed it new there's going to be problems why should I pay. Then they also said in that case i should have kept the technician there the hole day. And its written on the job card when I asked for the job card he said sorry I cannot send u the jobcard. This is such bad service.
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Replies (4)MV
Mathys V's updateReviewer Update
07 Nov 2018, 15:23Blingstalation phoned me back after I posted this on helopeter and andre the customer service person said that management said that they are not going to move my dish if i don't pay the call out fee to move the dish. And the andre even asked me if he can remove this message i placed on helopeter. And I said no I'm going to let dstv also know what tipe of bad service I are providing especially when they know there are going to be problems from the beginning when the dish was placed on the wall.
MV
Mathys V's update07 Nov 2018, 15:23
Reviewer Update
Blingstalation phoned me back after I posted this on helopeter and andre the customer service person said that management said that they are not going to move my dish if i don't pay the call out fee to move the dish. And the andre even asked me if he can remove this message i placed on helopeter. And I said no I'm going to let dstv also know what tipe of bad service I are providing especially when they know there are going to be problems from the beginning when the dish was placed on the wall.
Blingstallation's replyOfficial
07 Nov 2018, 15:53The installation for Mathys Venter was completed on 21 August 2018.
The customer purchased a new DSTV Explora 2 Decoder with MVP installation.
The Technician advised the customer on 21 August 2018 that he will likely experience signal quality problems with his installation because of a tree in the complex not far from his satellite dish. The customer instructed the Technician to proceed with installing his new Satellite Dish in the same area where his previous dish was installed, i.e. basically the customer requested for his installation to be upgraded without relocating the sat dish.
The Technician proceeded with the installation as per the customers instructions.
We received a service request on 29 October 2018 from the customer requesting for his satellite dish to be moved to another part of his home because the tree which the Technician warned him about is in fact interfering with his signal quality.
The customer confirmed that he was made aware by the Technician on 21 August 2018 that the tree will likely obstruct the signal to his sat dish.
The call center agent advised the customer that we can certainly assist him to move his satellite dish to another part of his home, however this service will not be covered by the customers warranties with us because he instructed the Technician to install the new sat dish were the old dish was installed even though the Technician advised him otherwise. The customer refused to pay costs to relocated his sat dish and refused to rationalize with the call center agent that this is in fact a billable service request.
The customer threatened to place a hellopeter complaint and continue to post complaints on hellopeter until he receives his demands for free.
BlingStallation is an honest and ethical company. We do not agree to submitting to customers threatening to place a fabricated complaint in effort to ****** free services. Mathys Venter signed off the notes on his job card confirming that he was advised by the Technician on the problems he would likely experience with the tree.
BlingStallation has a solid track record of repairing all installation faults covered under the provisions of our warranties at no cost to our customers.
The customer purchased a new DSTV Explora 2 Decoder with MVP installation.
The Technician advised the customer on 21 August 2018 that he will likely experience signal quality problems with his installation because of a tree in the complex not far from his satellite dish. The customer instructed the Technician to proceed with installing his new Satellite Dish in the same area where his previous dish was installed, i.e. basically the customer requested for his installation to be upgraded without relocating the sat dish.
The Technician proceeded with the installation as per the customers instructions.
We received a service request on 29 October 2018 from the customer requesting for his satellite dish to be moved to another part of his home because the tree which the Technician warned him about is in fact interfering with his signal quality.
The customer confirmed that he was made aware by the Technician on 21 August 2018 that the tree will likely obstruct the signal to his sat dish.
The call center agent advised the customer that we can certainly assist him to move his satellite dish to another part of his home, however this service will not be covered by the customers warranties with us because he instructed the Technician to install the new sat dish were the old dish was installed even though the Technician advised him otherwise. The customer refused to pay costs to relocated his sat dish and refused to rationalize with the call center agent that this is in fact a billable service request.
The customer threatened to place a hellopeter complaint and continue to post complaints on hellopeter until he receives his demands for free.
BlingStallation is an honest and ethical company. We do not agree to submitting to customers threatening to place a fabricated complaint in effort to ****** free services. Mathys Venter signed off the notes on his job card confirming that he was advised by the Technician on the problems he would likely experience with the tree.
BlingStallation has a solid track record of repairing all installation faults covered under the provisions of our warranties at no cost to our customers.
Blingstallation's reply07 Nov 2018, 15:53
Official
The installation for Mathys Venter was completed on 21 August 2018.
The customer purchased a new DSTV Explora 2 Decoder with MVP installation.
The Technician advised the customer on 21 August 2018 that he will likely experience signal quality problems with his installation because of a tree in the complex not far from his satellite dish. The customer instructed the Technician to proceed with installing his new Satellite Dish in the same area where his previous dish was installed, i.e. basically the customer requested for his installation to be upgraded without relocating the sat dish.
The Technician proceeded with the installation as per the customers instructions.
We received a service request on 29 October 2018 from the customer requesting for his satellite dish to be moved to another part of his home because the tree which the Technician warned him about is in fact interfering with his signal quality.
The customer confirmed that he was made aware by the Technician on 21 August 2018 that the tree will likely obstruct the signal to his sat dish.
The call center agent advised the customer that we can certainly assist him to move his satellite dish to another part of his home, however this service will not be covered by the customers warranties with us because he instructed the Technician to install the new sat dish were the old dish was installed even though the Technician advised him otherwise. The customer refused to pay costs to relocated his sat dish and refused to rationalize with the call center agent that this is in fact a billable service request.
The customer threatened to place a hellopeter complaint and continue to post complaints on hellopeter until he receives his demands for free.
BlingStallation is an honest and ethical company. We do not agree to submitting to customers threatening to place a fabricated complaint in effort to ****** free services. Mathys Venter signed off the notes on his job card confirming that he was advised by the Technician on the problems he would likely experience with the tree.
BlingStallation has a solid track record of repairing all installation faults covered under the provisions of our warranties at no cost to our customers.
The customer purchased a new DSTV Explora 2 Decoder with MVP installation.
The Technician advised the customer on 21 August 2018 that he will likely experience signal quality problems with his installation because of a tree in the complex not far from his satellite dish. The customer instructed the Technician to proceed with installing his new Satellite Dish in the same area where his previous dish was installed, i.e. basically the customer requested for his installation to be upgraded without relocating the sat dish.
The Technician proceeded with the installation as per the customers instructions.
We received a service request on 29 October 2018 from the customer requesting for his satellite dish to be moved to another part of his home because the tree which the Technician warned him about is in fact interfering with his signal quality.
The customer confirmed that he was made aware by the Technician on 21 August 2018 that the tree will likely obstruct the signal to his sat dish.
The call center agent advised the customer that we can certainly assist him to move his satellite dish to another part of his home, however this service will not be covered by the customers warranties with us because he instructed the Technician to install the new sat dish were the old dish was installed even though the Technician advised him otherwise. The customer refused to pay costs to relocated his sat dish and refused to rationalize with the call center agent that this is in fact a billable service request.
The customer threatened to place a hellopeter complaint and continue to post complaints on hellopeter until he receives his demands for free.
BlingStallation is an honest and ethical company. We do not agree to submitting to customers threatening to place a fabricated complaint in effort to ****** free services. Mathys Venter signed off the notes on his job card confirming that he was advised by the Technician on the problems he would likely experience with the tree.
BlingStallation has a solid track record of repairing all installation faults covered under the provisions of our warranties at no cost to our customers.
MV
Mathys V's updateReviewer Update
08 Nov 2018, 12:19That's wonderful for a company that say these word.BlingStallation is an honest and ethical company. Like I said on my previous mails I was not even at my house when it was installed but I signed for it that just proven how honest you guys are. Second point the technician told my mother that was there that day that there is going to be signal problems yes he dit but my mother never told him that he has to place it were the old bracket of a dish was. So now you as blingstalation that's so honest want to say you guys are honest then I didn't threaten you by saying I'm going to helopeter I just did it. And I also said that I'm going to phone dstv as well to tell them this service provide by you and I am going to do that. And how honest is a company if a client ask for the job card to be send to him just refuse it and say we cannot send you the job card.
MV
Mathys V's update08 Nov 2018, 12:19
Reviewer Update
That's wonderful for a company that say these word.BlingStallation is an honest and ethical company. Like I said on my previous mails I was not even at my house when it was installed but I signed for it that just proven how honest you guys are. Second point the technician told my mother that was there that day that there is going to be signal problems yes he dit but my mother never told him that he has to place it were the old bracket of a dish was. So now you as blingstalation that's so honest want to say you guys are honest then I didn't threaten you by saying I'm going to helopeter I just did it. And I also said that I'm going to phone dstv as well to tell them this service provide by you and I am going to do that. And how honest is a company if a client ask for the job card to be send to him just refuse it and say we cannot send you the job card.
Blingstallation's replyOfficial
08 Nov 2018, 17:13Hi Mathys,
This clearly is an oversight error on our part for assuming you signed the Job Card. We have now verified with the Technician and he explained that although the Job Card has been opened against your name, the job card, terms and conditions disclaimer and invoice was in fact signed off by your mother. We sincerely apologise for this error. Your mother was left on site as the designate signatory and authorised adult to oversee your installation. She has signed off on the job confirming the information we shared in our first response to you above. It is now apparently clear that it was in fact your mother who instructed the Technician not to move the satellite dish and install it exactly were your previous dish was installed. Our Technicians complete installations based on instructions from the client or designate adult on site. In the case of your installation, your mother was in fact advised that the tree will likely cause signal problems with your reception, however she opted for the installation to be upgraded without relocating of the sat dish.
This clearly is an oversight error on our part for assuming you signed the Job Card. We have now verified with the Technician and he explained that although the Job Card has been opened against your name, the job card, terms and conditions disclaimer and invoice was in fact signed off by your mother. We sincerely apologise for this error. Your mother was left on site as the designate signatory and authorised adult to oversee your installation. She has signed off on the job confirming the information we shared in our first response to you above. It is now apparently clear that it was in fact your mother who instructed the Technician not to move the satellite dish and install it exactly were your previous dish was installed. Our Technicians complete installations based on instructions from the client or designate adult on site. In the case of your installation, your mother was in fact advised that the tree will likely cause signal problems with your reception, however she opted for the installation to be upgraded without relocating of the sat dish.
Blingstallation's reply08 Nov 2018, 17:13
Official
Hi Mathys,
This clearly is an oversight error on our part for assuming you signed the Job Card. We have now verified with the Technician and he explained that although the Job Card has been opened against your name, the job card, terms and conditions disclaimer and invoice was in fact signed off by your mother. We sincerely apologise for this error. Your mother was left on site as the designate signatory and authorised adult to oversee your installation. She has signed off on the job confirming the information we shared in our first response to you above. It is now apparently clear that it was in fact your mother who instructed the Technician not to move the satellite dish and install it exactly were your previous dish was installed. Our Technicians complete installations based on instructions from the client or designate adult on site. In the case of your installation, your mother was in fact advised that the tree will likely cause signal problems with your reception, however she opted for the installation to be upgraded without relocating of the sat dish.
This clearly is an oversight error on our part for assuming you signed the Job Card. We have now verified with the Technician and he explained that although the Job Card has been opened against your name, the job card, terms and conditions disclaimer and invoice was in fact signed off by your mother. We sincerely apologise for this error. Your mother was left on site as the designate signatory and authorised adult to oversee your installation. She has signed off on the job confirming the information we shared in our first response to you above. It is now apparently clear that it was in fact your mother who instructed the Technician not to move the satellite dish and install it exactly were your previous dish was installed. Our Technicians complete installations based on instructions from the client or designate adult on site. In the case of your installation, your mother was in fact advised that the tree will likely cause signal problems with your reception, however she opted for the installation to be upgraded without relocating of the sat dish.