1 reviews | Active since Jan 2011
bad service
Bought a dstv exlora decoder at makro wonderboom after one of blinginstallations sales reperenstives told me how good the decoder is and all the futures ill get as dstv catch up and plus ect. But he told me ill have to do a new installation as signal is different and it will be the next day.<br> <br> After i left and phoned the call centre to book installation the consaltend told me that it will be the next day after an hour nothing when i phoned in again I was informed only the nex day. <br> <br> After it was eventaully installed i recieved a 80cm dish were i was promised by RIAAN AT MAKRO WONDERBOOM they install 85CM dish as for better signal i noticed that the catchup plus not active and after speaking with dstv i have to buy a internet box that was not told to me i ws phoned by management of bling installations but until now nothing has been resolved. <br> <br> This are very bad toward client going to report this at dstv aswell as they do false sales and iform client wrongly.
Thank you for raising this to our attention.
The 80cm Sat Dish you received is a Multichoice Approved Dish kit and it has a QR code at the back of the dish kit to confirm that the Sat Dish is approved by Multichoice.
80-85cm is the recommended Sat Dish size for an HD Decoder installation. Due to new regulation from Multichoice and the necessity to have all approved Sat Dish to have a QR code from Multichoice, we now provide the 80cm dish instead of the 85cm to ensure that you installation is compliant. Furthermore, in lieu of the Rand Dollar exchange rate Sat Dish costs have increased. We have, however, not increased the cost of our Sat Dish to our customers.
The dependency to activate your Catch-Up Plus is based on having a direct Ethernet cable connected to your decoder or a wireless connection via DSTV Wi-Fi Connect box. We have no influence on the dependency of either an Ethernet or wife connection to access Catch-Up Plus therefore we cannot assist you with a solution.
You would need to make an informed decision to either run an Ethernet cable from your network router to your Decoder or purchase a Wi-Fi connect box if you have a Wi-Fi router.
Kind Regards
CS Support
Thank you for raising this to our attention.
The 80cm Sat Dish you received is a Multichoice Approved Dish kit and it has a QR code at the back of the dish kit to confirm that the Sat Dish is approved by Multichoice.
80-85cm is the recommended Sat Dish size for an HD Decoder installation. Due to new regulation from Multichoice and the necessity to have all approved Sat Dish to have a QR code from Multichoice, we now provide the 80cm dish instead of the 85cm to ensure that you installation is compliant. Furthermore, in lieu of the Rand Dollar exchange rate Sat Dish costs have increased. We have, however, not increased the cost of our Sat Dish to our customers.
The dependency to activate your Catch-Up Plus is based on having a direct Ethernet cable connected to your decoder or a wireless connection via DSTV Wi-Fi Connect box. We have no influence on the dependency of either an Ethernet or wife connection to access Catch-Up Plus therefore we cannot assist you with a solution.
You would need to make an informed decision to either run an Ethernet cable from your network router to your Decoder or purchase a Wi-Fi connect box if you have a Wi-Fi router.
Kind Regards
CS Support