GM
Georgina M
1 reviews | Active since Jul 2022
13 Jul 2022, 14:40
Bad communication and service.
I bought a gas hob and Macro sold me this installation. Never been so disappointed. I called and booked for the 15th July. Have taken a days leave. If called to confirm the booking. Now they send me an sms saying I'm booked for the 27th only. Seriously this is nonsense. Called them they only finalised the booking and allocated a day that suits them. They don't call the customer to ask if they will be available on their selected day. Called now and they finaly managed to slot me in on the 20th. Retards before thold me I had to get electrician to disconnect the electric hob. So Bling expect me to sit without a stove until they decide which day suits them.
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Replies (3)
Blingstallation's replyOfficial
15 Jul 2022, 14:38Dear Georgina,
BlingStallation prides itself on offering premium installation solutions to South African consumers and we are deeply sorry that this is not the service you have experienced.
Following an investigation into the nature of your complaint, it was established that on 07 July 2022 you had contacted the call centre to advise you would be changing the setup of the installation and would be booking out an independent electrician to complete the necessary alterations before the gas technician was booked to install. It is noted you had requested a date the following week however you advised you could not confirm as you would first need to confirm the electrician's availability.
A call to confirm the electrician's availability came through the week after, at which point the requested date had been fully scheduled.
Installation bookings are made on a silo basis, and therefore customers are provided with a given date; this date is negotiable and should customers be unavailable they may reschedule to their specifications.
Your installation has been booked and an SMS confirmation has been sent. We remain committed to servicing you for the period of your warranty upon completion of the installation service and hope to remedy the perception you have of our service quality.
BlingStallation prides itself on offering premium installation solutions to South African consumers and we are deeply sorry that this is not the service you have experienced.
Following an investigation into the nature of your complaint, it was established that on 07 July 2022 you had contacted the call centre to advise you would be changing the setup of the installation and would be booking out an independent electrician to complete the necessary alterations before the gas technician was booked to install. It is noted you had requested a date the following week however you advised you could not confirm as you would first need to confirm the electrician's availability.
A call to confirm the electrician's availability came through the week after, at which point the requested date had been fully scheduled.
Installation bookings are made on a silo basis, and therefore customers are provided with a given date; this date is negotiable and should customers be unavailable they may reschedule to their specifications.
Your installation has been booked and an SMS confirmation has been sent. We remain committed to servicing you for the period of your warranty upon completion of the installation service and hope to remedy the perception you have of our service quality.
Blingstallation's reply15 Jul 2022, 14:38
Official
Dear Georgina,
BlingStallation prides itself on offering premium installation solutions to South African consumers and we are deeply sorry that this is not the service you have experienced.
Following an investigation into the nature of your complaint, it was established that on 07 July 2022 you had contacted the call centre to advise you would be changing the setup of the installation and would be booking out an independent electrician to complete the necessary alterations before the gas technician was booked to install. It is noted you had requested a date the following week however you advised you could not confirm as you would first need to confirm the electrician's availability.
A call to confirm the electrician's availability came through the week after, at which point the requested date had been fully scheduled.
Installation bookings are made on a silo basis, and therefore customers are provided with a given date; this date is negotiable and should customers be unavailable they may reschedule to their specifications.
Your installation has been booked and an SMS confirmation has been sent. We remain committed to servicing you for the period of your warranty upon completion of the installation service and hope to remedy the perception you have of our service quality.
BlingStallation prides itself on offering premium installation solutions to South African consumers and we are deeply sorry that this is not the service you have experienced.
Following an investigation into the nature of your complaint, it was established that on 07 July 2022 you had contacted the call centre to advise you would be changing the setup of the installation and would be booking out an independent electrician to complete the necessary alterations before the gas technician was booked to install. It is noted you had requested a date the following week however you advised you could not confirm as you would first need to confirm the electrician's availability.
A call to confirm the electrician's availability came through the week after, at which point the requested date had been fully scheduled.
Installation bookings are made on a silo basis, and therefore customers are provided with a given date; this date is negotiable and should customers be unavailable they may reschedule to their specifications.
Your installation has been booked and an SMS confirmation has been sent. We remain committed to servicing you for the period of your warranty upon completion of the installation service and hope to remedy the perception you have of our service quality.
GM
Georgina M's updateReviewer Update
20 Jul 2022, 11:26 Feedback: The very first call I made to Blingstallation I told them the installation will require at least a 10 m pipe to the gas bottle, it would go through the ceiling to the outside of the building. Their answer, "its no problem, our technicians carry all the equipment they need with them." Me:"Are you sure? Its about 10 meters." Them Yes". Finally they come today. No piping, they never received the information. But they done an assessment and will come back to do the installation for an additional fee once they have quoted me. I am beyond disgusted. The call center operator should be fired for her incompetence as far as I am concerned. This is steeling my money, false adverting, misrepresentation. As far as I am concerned, this is *****. Blingstallation purposefully take you money upfront and know they are going to rob you blind in some way or the other. This is R980.00 for f all. I will be reporting you to the Consumer protection ombudsman.
GM
Georgina M's update20 Jul 2022, 11:26
Reviewer Update
Feedback: The very first call I made to Blingstallation I told them the installation will require at least a 10 m pipe to the gas bottle, it would go through the ceiling to the outside of the building. Their answer, "its no problem, our technicians carry all the equipment they need with them." Me:"Are you sure? Its about 10 meters." Them Yes". Finally they come today. No piping, they never received the information. But they done an assessment and will come back to do the installation for an additional fee once they have quoted me. I am beyond disgusted. The call center operator should be fired for her incompetence as far as I am concerned. This is steeling my money, false adverting, misrepresentation. As far as I am concerned, this is *****. Blingstallation purposefully take you money upfront and know they are going to rob you blind in some way or the other. This is R980.00 for f all. I will be reporting you to the Consumer protection ombudsman.
GM
Georgina M's updateReviewer Update
23 Jul 2022, 12:00Feedback: I have received a refund. Thank you.
GM
Georgina M's update23 Jul 2022, 12:00
Reviewer Update
Feedback: I have received a refund. Thank you.