Appalling Customer Service

Blingstallation takes the cup for the worst customer service. I have also experienced it first hand. First they cancel my bookings and postpone them 3 times then finally showing up on the 4th one, which is over a month later. Then while they are installing, electricity gets cut off and they leave my cabling undone. The guy (Kobus) tells his manager (Joanne) while i'm listening that he can put the cabling in. When i eventually get through to the Joanne after Kobus (wouldn't give me her name and contact numbers), to ask them to put back my cabling that they found, she says i must pay about R560 for him to do this... Absolute BS!!!!!!!!!!! When I refused, she then said they'll come back later when the electricity comes back on (this from people who came over a month later to install???). I'm so disappointed with Makro for choosing these arrogant amateurs as an extension of their customer service. I'll also be escalating it to Makro.