1 reviews | Active since Jul 2012
A complete ******* & customer misleading
We went to Makro Centurion last year to purchase an Explora DSTV decoder.Our issue at that time was we were moving into a new house & needed the voucher for that house. The consultant had advised to us that we purchase the Explora decoder of which included the full installation voucher. It was explained to us that there would be no extra costs unless the installation takes more than an hour. He said every thirty minutes it will be a fee of R200 something rands. We paid R2900 which we didn't budget for. The premium voucher was positioned as if it covers the installation but that was not the case. It was useless to us. This past Saturday after calling the call center following up to our appointment that wasn't even fulfilled as promised previously. We felt very mislead when eventually the installer came and not so polite when talking to us as we felt like he thought we **** that we didn't know of the extra costs otherwise we would have just bought a decoder only. It came across as false advertising to us. Customers deserve to be told to expect way extra and that the voucher does not help with anything
Thank you for posting your complaint however we cannot understand why you would be so ********* in your complaint about your experience with us and the extra costs because our call records CLEARLY confirms that the call center agent informed you about additional charges based on the scope of work you requested when booking your installation with us.
The Voucher you purchased only covered you for an Upgrade of your LNB on an existing Satellite Dish with installation and activation of your Explora decoder and this was explained to you in the Makro Store and in the document issued to you when purchasing your Voucher.
On the day of the installation it was CLEARLY established that you required a NEW Satellite Dish, a SatCr LNB, additional cable and additional labour to complete your installation based on your specific requests. The Technician quoted Thapelo upfront before commencing the installation and he approved all costs.
It is a pity that customers such as yourself keep using hellopeter to publish ********* information for reasons we cannot rationalize.
We unfortunately have to respond in this format in order to address your fabricated allegations.
Kind Regards
CS Support
Thank you for posting your complaint however we cannot understand why you would be so ********* in your complaint about your experience with us and the extra costs because our call records CLEARLY confirms that the call center agent informed you about additional charges based on the scope of work you requested when booking your installation with us.
The Voucher you purchased only covered you for an Upgrade of your LNB on an existing Satellite Dish with installation and activation of your Explora decoder and this was explained to you in the Makro Store and in the document issued to you when purchasing your Voucher.
On the day of the installation it was CLEARLY established that you required a NEW Satellite Dish, a SatCr LNB, additional cable and additional labour to complete your installation based on your specific requests. The Technician quoted Thapelo upfront before commencing the installation and he approved all costs.
It is a pity that customers such as yourself keep using hellopeter to publish ********* information for reasons we cannot rationalize.
We unfortunately have to respond in this format in order to address your fabricated allegations.
Kind Regards
CS Support