CL
C L
1 reviews | Active since Dec 2015
04 Dec 2015, 08:25
12 Days to call out!!
I phoned on Nov 27 requesting a call out for repairs. After a week of waiting and no contact I called again. Was told a trainee never logged call out and I would be put on the urgent list on Dec 3rd. Got an sms that they would only come on Dec 9.If that is urgent then what is normal?? I found someone else who is coming today. Maybe Makro should rather enter into contract with them. I doubt we'll purchase any decoder or tv set from Makro again. I'd rather not deal with buststallation again.
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Blingstallation's replyOfficial
04 Dec 2015, 09:54Hello CL12345,
Thank you for raising your complaint on hellopeter;
Our records confirms that the nature of the fault you are experiencing, by your own admission, is as a result of other contractors working in your roof and likely causing damage to your DSTV network distribution. It is therefore understood that BlingStallation is not responsible for the problems you are experiencing. Furthermore, you were informed that your 1 Year Warranty has expired. Your service request was therefore booked as extra work and not a warranty service request.
Our system automatically prioritizes service requests for customers who are under their warranty window with us and in lieu of your service request falling outside of the warranty window, it was automatically scheduled for the 1st available appointment which is from 9 Dec on-wards.
We sincerely regret to loose you as a valued customer and our phone call to you early this morning proved that you are not willing to allow us an opportunity to provide you with a solution. We called this morning to inform you that we could schedule you for a service call tomorrow.
Best and most sincere wishes of prosperity for the new year.
Kind Regards
CS Support
Thank you for raising your complaint on hellopeter;
Our records confirms that the nature of the fault you are experiencing, by your own admission, is as a result of other contractors working in your roof and likely causing damage to your DSTV network distribution. It is therefore understood that BlingStallation is not responsible for the problems you are experiencing. Furthermore, you were informed that your 1 Year Warranty has expired. Your service request was therefore booked as extra work and not a warranty service request.
Our system automatically prioritizes service requests for customers who are under their warranty window with us and in lieu of your service request falling outside of the warranty window, it was automatically scheduled for the 1st available appointment which is from 9 Dec on-wards.
We sincerely regret to loose you as a valued customer and our phone call to you early this morning proved that you are not willing to allow us an opportunity to provide you with a solution. We called this morning to inform you that we could schedule you for a service call tomorrow.
Best and most sincere wishes of prosperity for the new year.
Kind Regards
CS Support
Blingstallation's reply04 Dec 2015, 09:54
Official
Hello CL12345,
Thank you for raising your complaint on hellopeter;
Our records confirms that the nature of the fault you are experiencing, by your own admission, is as a result of other contractors working in your roof and likely causing damage to your DSTV network distribution. It is therefore understood that BlingStallation is not responsible for the problems you are experiencing. Furthermore, you were informed that your 1 Year Warranty has expired. Your service request was therefore booked as extra work and not a warranty service request.
Our system automatically prioritizes service requests for customers who are under their warranty window with us and in lieu of your service request falling outside of the warranty window, it was automatically scheduled for the 1st available appointment which is from 9 Dec on-wards.
We sincerely regret to loose you as a valued customer and our phone call to you early this morning proved that you are not willing to allow us an opportunity to provide you with a solution. We called this morning to inform you that we could schedule you for a service call tomorrow.
Best and most sincere wishes of prosperity for the new year.
Kind Regards
CS Support
Thank you for raising your complaint on hellopeter;
Our records confirms that the nature of the fault you are experiencing, by your own admission, is as a result of other contractors working in your roof and likely causing damage to your DSTV network distribution. It is therefore understood that BlingStallation is not responsible for the problems you are experiencing. Furthermore, you were informed that your 1 Year Warranty has expired. Your service request was therefore booked as extra work and not a warranty service request.
Our system automatically prioritizes service requests for customers who are under their warranty window with us and in lieu of your service request falling outside of the warranty window, it was automatically scheduled for the 1st available appointment which is from 9 Dec on-wards.
We sincerely regret to loose you as a valued customer and our phone call to you early this morning proved that you are not willing to allow us an opportunity to provide you with a solution. We called this morning to inform you that we could schedule you for a service call tomorrow.
Best and most sincere wishes of prosperity for the new year.
Kind Regards
CS Support