You need to fire your staff.

I have never had such bad service and attitude from any business ever. Whoever is running this business I hope you know your employees are running it into the ground for you, and it is fully intentional. Reviews have been switched off on their Fb page. I phoned them now to speak to the owner and I was told he's not there, then a few minutes later he is suddenly available.

So here is where the issue started. I received my order, didn't get what I ordered. One of the gels arrived leaking. Colours and products don't match what is on the website, stock isn't available so I'm just sent what there is. When I asked what is going to be done about this I was told nothing will be done. So we are just paying for products we didn't ask for. When I told her I never received what I ordered she told me she will deal with it the next day. Next day comes she tells me I'll get my products when I order again. I told her I don't want to order again, I want what I ordered. She has the nerve to tell me "if I say so", so I asked for the owners number, who was then not available unless I go into the store. Why must I place another order to get what I've already ordered, why would anyone want to order when you wont receive what you ordered. This company needs to be investigated because there are so many bad reviews and it's just ignored. And the people working for them are so arrogant for a company that only has a 2 star rating, they think they are so good but can't keep their customers happy. I am disgusted with them.