We'll take your money.... even though we don't have stock!

The initial experience was ok even though emails took a couple of days to get answered. The biggest let down in their service was when after we made payment, full 100% payment, we received an email, not even a phone call, but an email to say there is no stock of our choice of fabric! This was beginning of August, Shelley does not communicate with her clients at all, if you do not contact her to try and establish a date on which stock will arrive and at least an estimated date on which your blinds will arrive, you won't hear from her! Her answer was it will only be back in stock in the factory end of September. My question is, how can you provide a quote and not check stock???!!! Lesson learnt: stick to suppliers you know and trust!